The Senior Leadership Group of the Financial Ombudsman Service. Read more
View FOS media releases. Read more
Read the latest edition of The Circular Read more
Before you lodge a dispute please read these simple steps on how to resolve your dispute as quickly as possible. Read more
We offer fact sheets on a range of topics. Read more
Information for small businesses. Read more
Apply for membership of the Financial Ombudsman Service Australia. Read more
The Financial Ombudsman Service provides accessible, fair and independent dispute resolution for consumers and financial services providers.
Read the latest issue of The FOS Circular
Our 2015-16 Annual Review is now available
View our Reconciliation Action Plan endorsed by Reconciliation Australia
Lodge a dispute
Our dispute resolution process
Find a Financial Services Provider
Fact sheets | Brochures
Financial Difficulty
Search decisions
Our Terms of Reference
Significant event response plan
FOS videos
Feedback about our service
Accessibility help
Interpreter and National Relay Service
العربية (Arabic), فارسی (Farsi)
简体中文, 中文 - 繁體 (Chinese S/T)
Ελληνικά (Greek)
हिन्दी (Hindi), ਪੰਜਾਬੀ (Punjabi)
Italiano (Italian)
한국어 (Korean)
Español (Spanish)
Filipino - Tagalog
Türkçe (Turkish)
Tiếng Việt (Vietnamese)
FOS appoints new Director to its Board
FOS declares Mildura hailstorm a significant event
The FOS Circular - Issue 27
Notice of Annual General Meeting
FOS recommendations to further improve consumer outcomes within Australia's EDR and complaints framework
2015-16 Comparative Tables
Fast facts about FOS
FOS is able to consider disputes with member financial services providers. Search for a member.
Search
Accountants applying for a limited AFS licence should consider FOS membership for the EDR requirement.
Membership offer
View transcript