The Senior Leadership Group of the Financial Ombudsman Service. Read more
FOS has designated CBA and Macquarie financial planning remediation plans as Significant Events. Read more
Registration to the 2014 FOS National Conference is now open. Read more
Read the latest edition of The Circular Read more
Before you lodge a dispute please read these simple steps on how to resolve your dispute as quickly as possible. Read more
We offer fact sheets on a range of topics. Read more
Our consumer engagement strategy is a program to educate, consult and collaborate with the consumer sector. Read more
Apply for membership of the Financial Ombudsman Service. Read more
The Financial Ombudsman Service provides accessible, fair and independent dispute resolution for consumers and financial service providers.
Registration to the 2014 FOS National Conference is now open. See the program here.
Read the latest edition of The Circular
FOS Board responds to proposed Terms of Reference changes.
Our dispute handling process
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FOS approach to disputes about credit reporting agencies
Consultation on proposed Terms of Reference changes
FOS response to the Interim Report of the Financial Systems Inquiry (Murray Inquiry)
2014-2015 Business Plan
Top 10 tips for clients of financial advisers
For us to be able to consider disputes, the financial services provider needs to be a member of our service. This search tool will help you find out if your financial services provider is a FOS member.
Sarah’s Story illustrates when FOS can get involved in a dispute.
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