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Our Ombudsmen

David Locke 1

David Locke, Chief Ombudsman and CEO
David Locke started as Chief Ombudsman and CEO at the Financial Ombudsman Service (FOS) and Australian Financial Complaints Authority (AFCA) on 25 June 2018. 

David was previously Assistant Commissioner Charity Services at the Australian Charities and Not-for-profits Commission (ACNC). 

Prior to the ACNC, David was the Executive Director of Charity Services at the Charity Commission of England and Wales, with responsibility for the strategic leadership and operational delivery of all the Commission's one-to-one services to charities. 

David has also worked as an adviser to several international governments on the regulation of non-government organisations.

David is a qualified lawyer in the UK, who started his career in community legal centres where he spent over ten years managing the delivery of services to the public. David has served as a board member and volunteer of a number of charities and not-for-profits.

 

Philip FieldPhilip Field, Lead Ombudsman – Banking and Finance
Prior to the establishment of the Financial Ombudsman Service, Philip was General Manager – Corporate and Legal Counsel at the Banking and Financial Services Ombudsman (BFSO). He joined the BFSO as Legal Counsel in February 2002 and was appointed General Manager – Corporate in March 2006.

Prior to joining the BFSO, he worked in private practice and as an in-house solicitor in the financial services sector. Philip was also a volunteer solicitor at the Springvale Legal Service.

Philip holds a Bachelor of Economics, a Bachelor of Laws (with Honours) and a Master of Laws (Commercial Law) all from Monash University and was admitted to legal practice in March 1986.

Philip is Secretary/Treasurer of ANZOA, the peak body in Australia and New Zealand for industry-based, parliamentary and statutory ombudsman offices.

 

John PriceJohn Price, Lead Ombudsman – General Insurance
John has over 30 years experience in the industry. Prior to his appointment as Ombudsman – General Insurance in October 2009 John acted as Referee, Adjudicator and a Panel Chair at the Financial Ombudsman Service (and its predecessor scheme, the Insurance Ombudsman Service) from 2004.

John was until recently also a Director of State Trustees Limited and STL Financial Service Limited and Chair of the State Trustees Limited Australia Foundation and member of the Audit, Investment and Remuneration Committees.

John is also a Code of Conduct Commissioner for Cricket Australia and Chair of the Pennant Cricket Appeals Board for Cricket Victoria.

John’s industry knowledge has been built through his experience as a solicitor at Maurice Blackburn & Co from 1978, becoming a partner in 1984. He headed up the industrial personal injuries practice until retiring from the firm in 2004.

John also brings his experience as a member of the Accident Compensation Committee for more than 20 years, a member of the Victorian WorkCover Authority Legal Liaison Committee and numerous Victorian Government working parties and advisory groups.

John is a member of ANZOA, the peak body in Australia and New Zealand for industry-based, parliamentary and statutory ombudsman offices.
 

June SmithDr June Smith, Lead Ombudsman – Investments and Advice
Dr June Smith is an ethicist and a lawyer with a significant track record as an independent decision maker. June is well recognised for her work in developing, monitoring and enforcing integrity and professional frameworks across a diverse range of industries and professions, including professional standards and business ethics in the financial sector.

In her current role as Lead Ombudsman (Investments and Advice) at the Financial Ombudsman Service, June provides technical and professional leadership for decision-making in areas of domain expertise including financial advice, managed investments, life insurance, stockbroking and derivatives FX/CFD trading, superannuation, timeshare, fund managers and traditional trustees.

June has a PhD in Law from Victoria University, specialising in professional and business ethics and organisational decision–making within financial services organisations. She also holds a Bachelor of Arts (Hons) and a Bachelor of Laws degree from the University of Melbourne.  She is a graduate member of the Australian Institute of Company Directors, a member of Racing Victoria’s Racing Appeals and Disciplinary Board and an Adjunct Fellow of Victoria University’s College of Law and Justice.

June is a member of ANZOA, the peak body in Australia and New Zealand for industry-based, parliamentary and statutory ombudsman offices.

Katy Adams, Ombudsman
Katy was appointed as an Ombudsman, Panel Chair and Adjudicator in May 2010.

Katy graduated with a Bachelor of Laws (Honours) from the London School of Economics, and completed her articles with Clifford Chance, in London and Hong Kong, before working as a solicitor at Clifford Chance in the tax and pensions department. Following a year travelling in Australia and New Zealand, she returned to England to lecture at the College of Law, where she taught tax, wills and probate, and business law.

In 1994 Katy emigrated to Australia, and since then has worked in private practice, as in-house counsel for superannuation fund administrators, and as a senior lawyer at ASIC, including as a superannuation specialist in the regulatory policy branch during the introduction of the financial services reform legislation.

From 1997 to April 2012, Katy was a member of the Superannuation Complaints Tribunal. In 2007 she was appointed to the role of Tribunal Legal Counsel, after acting in that position for two years. From September 2007 to September 2009, she was the Tribunal’s Acting Deputy Chairperson.

Geoff Bant, Ombudsman
Geoff joined FOS in 2008 as a case manager and was appointed to the role of Legal Counsel in 2010. He became a team manager in Banking and Finance in 2014, leading a highly successful team of case workers.

Before joining FOS, Geoff worked as a solicitor in major law firms in Australia and London, specialising in banking litigation and business risk management.

He holds a Bachelor of Arts and a Bachelor of Laws (Hons) from the University of Western Australia, and a Master of Laws (Commercial Law) from the University of London (King’s College). He also has a Graduate Diploma of Applied Finance from the Securities Institute of Australia.

Evelyn Halls – Ombudsman Decisions
Evelyn was formerly a partner in the Corporate Group at global law firm Herbert Smith Freehills. Evelyn's practice at Herbert Smith Freehills involved advising companies, managed funds and statutory bodies on a range of transactional and corporate governance issues. Evelyn also spent several years in Herbert Smith Freehills' revenue law group, advising on tax and stamp duty issues.

Evelyn is a two-time Olympian in the sport of fencing and has been actively involved in the administration of the sport at club and state level.

Alison Maynard, Ombudsman
From the inception of the Financial Ombudsman Service until December 2012, Alison was Lead Ombudsman, Investment, Life Insurance and Superannuation (ILIS). Alison now holds a valuable role as one of our decision makers in the ILIS space. Prior to the establishment of the Financial Ombudsman Service on 1 July 2008, Alison had been Chief Executive of the Financial Industry Complaints Services (FICS) since January 2001. Prior to that she was the National Operations Manager at Insurance Enquiries & Complaints Ltd.

Alison has also worked as a Director of the SIO Consumer Appeals Centre, Supervisor of Clinical Training at Leo Cussen Institute (Solicitor Training) and as a solicitor at the Coburg and St Kilda Community Legal Centres. Alison holds a Bachelor of Jurisprudence and a Bachelor of Law from Monash University and was admitted to legal practice in April 1982.

Christine McCarthy, Ombudsman
Christine has several decades of experience in the insurance industry and in legal practice. She has a Masters of Law from Melbourne University, specialising in insurance law, and is an accredited mediator.

Since 2007, Christine has worked as an Adjudicator with the Insurance Ombudsman Service and as an Ombudsman with the Financial Ombudsman Service.

Christine's industry knowledge derives from extensive experience as a partner in a law firm and a senior executive at a statutory authority.

Nicole McCutcheon – Ombudsman Decisions
For two years prior to commencing as Ombudsman in 2013, Nicole had been assisting FOS in the drafting of more complex Investments, Life Insurance and Superannuation (ILIS) determinations. Before that she was Litigation Counsel at ASIC, where she worked in Enforcement since 2001.

During her time at ASIC, Nicole was seconded to the Financial Services Authority in London. Nicole commenced her career at Minter Ellison. Nicole has an LLB (Hons) and B Com from the University of Melbourne. She has a Graduate Certificate in Business Administration from the Mount Eliza Business School/University of Queensland.

Helen Moye, Ombudsman
Helen joined FOS Australia in 2016, having previously worked as an Ombudsman with FOS UK for four years. Helen's diverse professional career developed from her initial years in private legal practice in Australia as a commercial lawyer. This was followed by a period based abroad in the role of head international legal counsel for a private investment group with interests across the Middle East, Europe and the UK. She has also held trustee/board (including chair) positions on several professional and not-for-profit organisations.

Helen has a Bachelor of Laws (Hons) from Queensland University of Technology, and was admitted as a solicitor of the Supreme Court of Queensland and the High Court of Australia. Helen also has a Bachelor of Arts from the University of New England and a Graduate Diploma in Education from Charles Sturt University.

She is a past president of the Women Lawyers’ Association of Queensland and contributed several chapters to a book of biographies of prominent female lawyers in that State.

Don O'Halloran, Ombudsman
Don was appointed as an Ombudsman at FOS in July 2010. Prior to coming to FOS, he was a full-time Member at the Victorian Civil and Administrative Tribunal (VCAT). During his four years at VCAT, he sat in the Civil, Occupation and Business Regulation and Guardianship lists. Before working at VCAT, he was a specialist insurance litigation partner in a large Melbourne legal firm for 21 years.

Don has a Masters of Law from the University of Melbourne and he is the former Legal Member of the Chiropractors Regulation Board and former Treasurer of Headway Victoria.

Andrew Weinmann, Ombudsman
Andrew joined FOS as a Panel Member in 2017 after fifteen years in private practice, working at Australia’s major plaintiff law firms. Andrew was previously the national head of superannuation and insurance at Slater and Gordon, where he grew and led a busy practice helping clients across Australia.
 
Andrew has served as director with several not-for-profit and community organisations, and has a long record of service as a volunteer at community legal centres in Melbourne and Geelong. He holds a Bachelor of Arts and Bachelor Laws (Hons) from Flinders University.

Chris Liamos, Ombudsman
Chris Liamos has been with FOS and its predecessor schemes since 2007. During this time he has held roles in case management, jurisdictional, and legal counsel roles. He has also served as a Fast Track Adjudicator, a role he had held since its creation in October 2014.

Having graduated with a double degree in law and science, majoring in mathematics, Chris has worked extensively in the insurance sector, handling recoveries, public liabilities, insolvencies, and VCAT hearings since 2000.

Michael Brett Young, Ombudsman
Michael Brett Young has over 40 years of experience in the legal industry. He has just completed 12 months as the interim Chief Executive Officer of the Law Council of Australia.
 
In 2015 he was appointed by the Victorian Attorney General to undertake a review of the Victorian Charter of Human Rights, and report on his findings to Parliament. Between 2006 and 2014 he was the Chief Executive Officer of the Law Institute of Victoria.

Previously, he was the Managing Partner of a large national firm which specialises in work injury compensation, transport accident compensation, medical negligence and class actions and business law.

He has extensive experience in Legal Education, having been a member of the Monash University Law Faculty Board, and on advisory groups for both La Trobe University and RMIT. He is currently a member of the College of Law Victoria Chapter Board and is a previous chair of the Estate Agents Council and a former member of the Chiropractors Registration Board.

Michael completed a combined degree in Economics and Law at Monash University in 1975.