The Code of Banking Practice is a voluntary Code of Conduct that sets standards of good banking practice for banks to follow when dealing with individual and small business customers.
You can view and download the Code of Banking Practice from the Australian Bankers Association website.
A Code Compliance Monitoring Committee was established to ensure that banks that have adopted the Code of Banking Practice meet the standards of good practice set out in the Code. The Committee investigates complaints that the Code has been breached and monitors bank compliance with the Code. You can find out more at the Code Compliance Monitoring Committee website.