Insurance Brokers Code of Practice

On 1 January 2007 the National Insurance Brokers Association (NIBA) appointed the Financial Ombudsman Service under an agency agreement to administer and monitor compliance with the Insurance Brokers Code of Practice. 

All NIBA members are automatically bound by the provisions of the Code. Non-NIBA members can also adopt the Code.

To subscribe to the Code, please:

• complete and return the Deed of Adoption to Daniela Kirchlinde, Financial Ombudsman Service, GPO Box 3, Melbourne VIC 3001
• provide written references from two (2) insurance companies; and
• include payment of the annual subscription fee of $110.00 (incl GST). 

Your application will be forwarded to NIBA. Your application will be published in NIBA's Gazette for scrutiny by members and circulated to its divisional committee. NIBA may request further information before referring the application to its Board for approval.

For further information about the application process, please contact us.

Subscription to the new Code is not compulsory for Financial Ombudsman Service membership. The Financial Ombudsman Service supports Code compliance as an effective tool in the self-regulation of insurance brokers which assists in creating increased consumer confidence in the insurance broking industry.

Please click here to obtain a copy of the procedures which have been developed by NIBA for the purpose of administrating the NIBA Insurance Brokers'  Code of Practice.