Constitution

The Financial Ombudsman Service Constitution outlines the purpose and objectives of the Financial Ombudsman Service Limited, including how dispute resolution rules and processes are developed, agreed and implemented.

Download the Financial Ombudsman Service Constitution (PDF)

Other ways to find out what the Financial Ombudsman Service does

The Constitution is a detailed formal legal document. There are easier ways to find out what the Financial Ombudsman Service does and how it can resolve disputes:

• Call 1300 78 08 08 to speak with our enquiries staff
• Write to us describing details of your dispute with your financial provider
• Complete an online dispute form