Please note: The information in this section has been transferred from the website used by the Banking & Financial Services Ombudsman (BFSO) before it became part of the Financial Ombudsman Service. Some details may be out of date. We are working to update this whole section in the near future. If you would like to alert us to any changes or have your own organisation considered for inclusion, please email info@fos.org.au marked for the attention of the Public Affairs Officer.
ADVERTISING STANDARDS COUNCIL A complaint about the content of marketing material can be referred to the Advertising Standards Board (eg: if the complaint is that the material is sexist, discriminatory. violent etc). | Advertising Standards Board | Fax: (02) 6262 9833 | | Level 2, 97 Northbourne Avenue | Website: | | Turner ACT 2612 | | - Monitor cash transaction in and out of Australia - Administer 100 point system requirements for opening accounts. | P O Box 5516 | Toll: 1800 021 037 | | West Chatswood | Tel : (02) 9950 0055 | | NSW 1515 | Fax: (02) 9950 0071 | | | | | | | | | Toll: 1800 021 037 | AUSTRALIAN ASSOCIATION OF PERMANENT BUILDING SOCIETIES (AAPBS) This organisation will refer Building Society complaints, but if consumers are not happy with the above company's response they should contact Small Claims Tribunal. Some Building Societies in Queensland covered by AFC. List of members on abio website. | P O Box 9021 | Tel : (02) 6281 1588 | | Deakin ACT 2600 | Fax : (02) 6285 1674 | | | | | | | AUSTRALIAN BANKERS ASSOCIATION | Level 3 | Tel : (02) 8298 0417 | | 56 Pitt Street | Fax : (02) 8298 0402 | | Sydney | | | | | AUSTRALIAN CONSUMERS' ASSOCIATION
| 57 Carrington Road | Tel: (02) 9577 3399 | | Marrickville NSW 2204 | Fax: (02) 9577 3355 | | | | | | | Assesses complaints on business practices and provides guidance to both business and consumers on their rights and obligations under the Trade Practices Act and Prices Surveillance Act. | National Call Centre | 1300 302 502 | | | | | | | | VIC | | | GPO Box 520J | Tel : (03) 9290 1800 | | Melbourne | Fax : (03) 9663 3699 | | | | | NSW | | | GPO Box 3648 | Tel : (02) 9230 9133 | | Sydney | Fax : (02) 9223 1092 | | | | | | | | QLD | | | PO Box 10048 | Tel : (07) 3835 4666 | | Brisbane | Fax : (07) 3832 0372 | | | | | SA | | | GPO Box 922 | Tel : (08) 8213 3444 | | Adelaide SA 5001 | Fax : (08) 8410 4155 | | | | | WA | | | Level 3, East PointPlaza, | | | 233 Adelaide Terrace | Tel : (08) 9325 3622 | | PerthWA | Fax : (08) 9325 5976 | | | | | TAS | | | GPO Box 1210 | Tel : (03) 6234 5155 | | Hobart | Fax : (03) 6234 7796 | | | | | ACT | | | 470 Northborne Avenue | Tel : (02) 6243 1111 | | Dickson ACT 2602 | Fax : (02) 6243 1199 | | | | | NT | | | GPO Box 3056 | Tel : (08) 8943 1499 | | DarwinNT | Fax : (08) 8943 1455 | Australian Direct Marketing Association (ADMA) Australian Direct Marketing Association (ADMA) provides a 'Do Not Contact' service, which allows you to add your name to a do not call / mail list. Once your name is added to the lists, ADMA members are obliged to remove you from their mailing lists. Non-members and businesses where you are a current customer are not obliged to remove you from their lists. For more information or to register, contact ADMA at: | ADMA Reply Paid 464 | Phone: ADMA hotline - 1800 646 664 | | Kings Cross NSW 1340 | | | (send full name, address and phone number) | | AUSTRALIAN PAYMENTS CLEARING ASSOCIATION | Mr Peter Smith CEO | | | Level 24, 25 Bligh Street | Tel: (02) 9221 8944 | | Sydney | Fax: (02) 9221 8057 | | | | AUSTRALIAN PRUDENTIAL REGULATION AUTHORITY This organisation is responsible for promoting prudent behaviour amongst financial institutions. Can provide advice/guidelines regarding the early release of superannuation benefits, but any application must be processed by the superannuation trustee. | GPO Box 9836 | Information Line: 1300 13 10 60 | | Canberra ACT 2601 | Release of benefits Fax: (02) 6213 5299 | | | Enquiries Fax: (02) 6213 5307 | | | | AUSTRALIAN SECURITIES & INVESTMENT COMMISSION Regulates and enforces consumer protection laws covering investments, superannuation, insurance and financial advice. | | ASIC Info Line : 1 300 300 630 | | | | | | | | | | | VIC | | | Level 13, CGUTower | Tel : (03) 9280 3200 | | 485 La Trobe Street | Fax : (03) 9280 3444 | | Melbourne | | | | | | NSW | | | 1 Martin Place | Tel : (02) 9911 2200 | | Sydney | Fax : (02) 9911 2333 | | | | | QLD | | | GPO Box 9827 | Tel : (07) 3867 4700 | | Brisbane | Fax : (07) 3867 4725 | | | | | SA | | | GPO Box 9827 | Tel : (08) 8202 8400 | | Adelaide SA 5001 | Fax : (08) 8202 8410 | | | | | WA | | | Level 3 | Tel : (08) 9261 4000 | | 66 St George's Terrace | Fax : (08) 9261 4010 | | PerthWA | | | | | | TAS | | | GPO Box 9827 | Tel : (03) 6235 6800 | | Hobart | Fax : (03) 6235 6811 | | TAS | Toll-free (country Tasmania):1800 066 019 | | | | | ACT | | | Level 5 | Tel : (02) 6250 3800 | | 15 London Circuit | Fax : (02) 6250 3811 | | Canberra | | | | | | NT | | | ASIC Information Processing Centre | Tel : (08) 8943 0950 | | PO Box 4000 | Fax : (08) 8943 0910 | | Gippsland Mail Centre VIC 3841 | | | | | | | | | AUSTRALIAN STOCK EXCHANGE | | | PO Box H 224 | Tel: 1 300 300 279 | | Australia Square | Fax: (02) 9227 0885 | | Sydney NSW 1215 | | | | | | | | | AUSTRALIAN TAXATION OFFICE (ATO) | | | P O Box 1990 | Personal Taxation Info Line: 13 28 61 | | Melbourne | Web: www.ato.gov.au | | | | | BANKING OMBUDSMAN | | | UK | Tel : 0011 44 020 7964 1000 | | Financial Ombudsman Service | Fax : 0015 44 020 7964 1001 | | SouthQuayPlaza, 183 Marsh Wall | | | London E14 9SR UK | | | | | | NZ | | | Office of Banking Ombudsman | Tel : 0011 64 4 471 0006 | | Level 11, 109-111 Featherston Street | Fax : 0015 64 4 471 0548 | | P O Box 10-573 | | | Wellington | | | | | | CANADIAN | | | Ombudsman for Banking Services and Investments | Tel : 0011 1 416 287 2877 | | PO Box 896 | Fax : 0015 1 416 225 4722 | | Station Adelaide, Toronto | Website: www.obsi.ca | | ONTARIO M5C 2K3 CANADA | Email: ombudsman@obsi.ca | | GREECE | The Banking Ombudsman | | GREECE | | | The Banking Ombudsman | Tel: 0011 301 3376 700 | | PO Box 3391 | Fax: 0015 301 3238 821 | | 102 10 ATHENSGREECE | Website: www.bank-omb.gr | | | E-mail: contact@bank-omb.gr | BANKRUPTCY - INSOLVENCY & TRUSTEE SERVICES (ITSA) | VIC | | | Level 10, Melbourne Central | Tel : (03) 9272 4800 | | 360 Elizabeth Street | Fax : (03) 9272 4900 | | Melbourne | | | | | | NSW | | | Level 8, 135 King Street | Tel: (02) 8233 7800 | | Sydney NSW 2123 | Fax: (02) 9581 7890 | | | | | SA | | | GPO Box 2604 | Tel: (08) 8112 4300 | | Adelaide SA 5001 | Fax: (08) 8112 4305 | | | | | QLD | | | PO Box 10443, 340 Adelaide Street | Tel: (07) 3360 5444 | | Brisbane | Fax: (07) 3360 5466 | | | | | ACT | | | GPO Box 821 | Tel: (02) 6270 3600 | | Canberra ACT 2601 | Fax: (02) 6250 5937 | | | | | NT | | | Provide South Australia Details | | | | | | WA | | | GPO Box H 536 | Tel: (08) 9268 1222 | | Perth WA 6841 | Fax: (08) 9268 1298 | | | | | TAS | | | GPO Box 850 | Tel: (03) 6221 7777 | | Hobart | Fax: (03) 6221 7700 | Formally known as Credit Advantage Limited (CAL), and prior to that, Credit Reference Association of Australia (CRAA). | | | | P O Box 964 | Tel: (02) 9464 6000 | | North Sydney | Fax: (02) 9951 7880 | | NSW 2059 | | CREDIT OMBUDSMAN SERVICE LIMITED Formally Mortgage Industry Ombudsman. Handles all complaints regarding Mortgage Industry Association Australia (MIAA) members. MIAA members and Mortgage Brokers list available in enquiries or on their website. ABIO staff contact: (02) 9267 0455. N.B. BFSO Staff should transfer callers to COSL direct using the transfer key on the telephone to the toll free number 1800 138 422. | PO Box A252 | | | Sydney South NSW 1235 | | | | | | Level 7, | | | 287 Elizabeth St | Toll Free: 1300 78 08 08 | | SYDNEY | Fax: (02) 9267 3125 | | | | | | | Commonwealth Carelink Centres are information centres for older people, people with disabilities and those who provide care and services. Centres provide free and confidential information on community aged care, disability and other support services available locally, interstate or anywhere within . | To find the nearest Centre Call | Toll Free: 1800 052 222 | Handles complaints about Commonwealth Government departments and authorities, including the Australian Federal Police. The Commonwealth Ombudsman is also the Defence Force Ombudsman, and performs the function of the ACT state Ombudsman. |
