Operational Guidelines - History of Amendments

The original version of our Operational Guidelines was published on 1 January 2010. To access that version, click here:

Several amendments have been made to the guidelines since 1 January 2010. Here is a summary of the amendments:

Paragraph 13.1(a)(ii) of the TOR applies to disputes which are the subject of legal proceedings about debt recovery started prior to a dispute being lodged with us. Following consultation with our stakeholders, we have established a Para 13.1 Operational Guideline about how this aspect of the TOR operates in practice.
We have provided additional information about the operation of paragraph 8.7 to explain the process for correcting an arithmetic or clerical error in a decision.
Paragraph 6 of the TOR sets out the time limits for lodging disputes, the requirements for internal dispute resolution and other provisions for our application process. This paragraph was amended from 1 July 2010. We have amended the guideline to paragraph 6 to reflect this change.
From 1 January 2012, the TOR have been extensively amended to enable FOS to deal with disputes about traditional trustee company services, and to clarify when FOS can deal with disputes about cross-border investments. We have amended the Operational Guidelines to explain these changes.