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What We Do
We provide accessible, fair and independent dispute resolution The Financial Ombudsman Services independently and impartially resolves disputes between consumers, including some small businesses, and participating financial services providers. Membership of the Financial Ombudsman Service is open to any financial services provider carrying on business in Australia. Financial Ombudsman Service independent dispute resolution processes cover complaints about financial services including banking, credit, loans, general insurance, life insurance, financial planning, investments, stock broking, managed funds and pooled superannuation trusts. We provide a national service that is free to consumers You will not be charged for using the service and your dispute will be handled as fairly and quickly as possible. The Financial Ombudsman Service can be contacted on 1300 78 08 08.
We are an alternative to going to court There is no need to obtain legal or other advice when lodging a dispute unless you wish to. If you choose to use an adviser you will usually have to pay for the advice yourself.
We can help you with the dispute process If you are unhappy with a financial, insurance or investment product or service, you should complain to the participating company and ask them to resolve your dispute in accordance with its Internal Dispute Resolution (IDR) process. All participating companies have IDR processes. The Financial Ombudsman Service is an independent External Dispute Resolution service which you can use if you are unable to resolve your dispute through your financial service provider's IDR process. In many cases this leads to a successful resolution. If the dispute remains unresolved, the Financial Ombudsman Service can then offer conciliation processes or it may investigate the dispute and issue a written decision on your case which is binding on the financial services provider. |