Case studies

Use the links below to access our library of case studies, prepared for recurring cases or cases of interest.

Banking & Finance

General Insurance

Investments, Life Insurance & Superannuation

Financial Ombudsman Service eNews

New case studies will be added to the archive with each issue of eNews, the Financial Ombudsman Service newsletter.

As well as case studies, eNews will help keep you informed about the work of the Financial Ombudsman Service with a report from the ombudsman, news on our outreach initiatives and details of upcoming events.