National Conference 2011
The FOS National Conference was held in June 2011 at the Melbourne Convention and Exhibition Centre. It was a great opportunity for members of FOS to investigate best practice dispute resolution and interact with Ombudsmen, FOS staff and industry experts.
Following are some presentations and handouts from the conference:
| Pre Conference | ||
|
Pre-Conference Workshop |
Presentation | Handout |
| Plenary Sessions | ||
| A Guide to Compensation | Presentation | |
| Identifying Unfair Contract Terms | Presentation | |
| Macro Market Forces and their Impact on Dispute Resolution | Presentation | |
| News from the Regulator | Presentation | |
|
Systemic Issues 1 |
Presentation | |
|
Systemic Issues 2 |
Presentation | |
|
Systemic Issues 3 |
Presentation | |
|
Systemic Issues 4 |
Presentation | |
|
The Return on Investment in Professional Dispute Resolution |
Presentation | |
| Breakout Sessions - Process & Behaviour | ||
|
Analysis of the Advisor Client Relationship |
Presentation | |
| Cross-Cultural Negotiation | Presentation | |
|
Debt Recovery Disputes |
Presentation | |
|
Dispute Resolution for Indigenous Australians |
Presentation | |
|
Excellence in IDR |
Presentation | |
| Let's Talk About It | Presentation | |
|
The Importance of Emotions in Dispute Resolution |
Presentation | |
|
Who Burnt the House Down |
Presentation | Handout |
| Breakout Sessions - FOS Case Studies | ||
|
Finance Advice |
Presentation | Handout |
|
Financial Difficulty |
Presentation | |
|
Life Insurance |
Presentation | Handout |
|
Motor Vehicle Insurance |
Presentation | Handout |
|
Natural Disasters |
Presentation | |
|
Product & Risk Disclosure |
Presentation | |
|
Responsible Lending |
Presentation | Handout |
|
Tricky Terms of Reference |
Presentation | Case Studies |
For enquiries please email nationalconference@fos.org.au