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Authorised Credit Representatives

Please read this page before you proceed to the application form

 

This form is for applying to be a member of the Financial Ombudsman Service if you are an:

Authorised Credit Representative (ACR)

Note: It can also be used if you are an existing ACR member to notify us of additional appointments.
 

  • To complete the online application form you will need:

    • Your licensee's Financial Ombudsman Service membership number.

    • A credit card to pay the $55 (inc GST) application cost which will also cover your membership until 30 June 2012. The annual membership fee for an ACR is currently $66.

  • Any dispute we receive about you from one of your customers will be sent to your licensee for resolution by their dispute resolution area.

  • As we will deal primarily with the licensee, we can disclose information about you to them including the status of your membership and details of the dispute. This also means the costs of the dispute will be charged to the licensee but if they fail to pay you may become liable for these case costs.

  • Please allow 5-7 days for your application to be processed.

» Proceed to membership application form for Authorised Credit Representatives

Any questions?

If you have any questions about joining the Financial Ombudsman Service please contact the membership team on 1300 56 55 62 or email membership@fos.org.au.

ABN or ACN

Your business name must match your ABN or ACN.

 

Credit cards

Please have a valid credit card to hand. We accept Visa and MasterCard and American Express. Please be aware that the use of American Express incurs a $2 surcharge.

 

Security

Credit card payments are passed through Payway's secure server using 128-bit SSL encryption, the industry standard, approximated to take at least one trillion years to break. For any questions regarding security, please email accounts@fos.org.au.

 

GST invoice

After submitting your online membership application, you will get a payment confirmation. This is your tax invoice for GST purposes. Please save and/or print this page for your records. You will receive a separate confirmation via email but this will not include a tax invoice.

 

Refund policy

Application fees are non-refundable.