Financial Services Providers
Please read this page before you proceed to the application form
This page is for applying to be a member of the Financial Ombudsman Service if you are:
- an Australian Financial Services Licensee
- a Credit Licensee or
- other Financial Services Provider
If you are an Authorised Credit Representative, please use the application page for Authorised Credit Representatives
At the time of application a total fee of up to $495 (inc GST) is payable by credit card. This covers a $220 application fee and a variable base levy (see right) which covers your membership to 30 June 2012. The Financial Ombudsman Service charges additional fees including:
- a user charge and
- case fees for disputes handled by the Financial Ombudsman Service in accordance with our Terms of Reference.
A calculator is available as a guide for estimating what your base levy may be (the base levy can vary according to the size of your business).
When your membership application is accepted we will provide further details about the user charge and case fees.
If you want further clarification about any of these levies and fees prior to making your application, please contact our membership team 1300 56 55 62 or email us membership@fos.org.au.
To complete the online application form, you will need to provide contact details for a number of different Financial Ombudsman Service needs. The same person may undertake some or all of the contact roles listed. The contacts we need are (hover over contact roles for further explanation):
- Managing Director/CEO/Company Secretary
- IDR Registration Contact
- EDR Manager Contact
- Public Display Contact
- Systemic Issue Contact
- Dispute Contact(s)
- Finance Contact
In addition you will be asked for the following details:
- Organisational details
- General description of your business (you will be asked to select from a predefined list)
- Membership of industry associations
- Confirmation that you are authorised to make the application
- Confirmation that you agree to abide by the Financial Ombudsman Service Terms of Reference
» Proceed to membership application form
Any questions?
If you have any questions about joining the Financial Ombudsman Service please contact the membership team on 1300 56 55 62 or membership@fos.org.au
ABN or ACN
Your business name must match your ABN or ACN.
Credit cards
Please have a valid credit card to hand. We accept Visa and MasterCard and American Express. Please be aware that the use of American Express incurs a surcharge (see Fee calculation below).
Fee calculation
The base levy varies from $68.75 to $275 depending on when the application is made.
Total incl $220 application fee:
| 1 Jul-30 Sep | $495.00 |
| 1 Oct-31 Dec | $426.25 |
| 1 Jan-31 Mar | $357.50 |
| 1 Apr-30 Jun | $288.75 |
Total incl $220 application fee and AMEX surcharge:
| 1 Jul-30 Sep | $510 ($15.00 sc) |
| 1 Oct-31 Dec | $440 ($13.75 sc) |
| 1 Jan-31 Mar | $369 ($11.50 sc) |
| 1 Apr-30 Jun | $298 ($9.25 sc) |
Security
Credit card payments are passed through Payway's secure server using 128-bit SSL encryption, the industry standard, approximated to take at least one trillion years to break. For any questions regarding security, please email accounts@fos.org.au.
GST invoice
After submitting your online membership application, you will get a payment confirmation. This is your tax invoice for GST purposes. Please save and/or print this page for your records. You will receive a separate confirmation via email but this will not include a tax invoice.
Refund policy
Application fees are non-refundable. Base levy fees are refundable if your membership application is not accepted.