Member services
Welcome to member services.
We offer a range of services and resources to help you:
- administer your membership easily and painlessly
- understand our dispute resolution process and our approach to different types of disputes
- manage your customer relationships and complaints.
Some of our member services and resources are publicly available on our website.
Some require you to log in to the Secure Services area of our website — see Guide to Secure Services.
What would you like to do?
Membership administration
See the contact details published on the Financial Ombudsman Service website for my business
Download my membership certificate
I no longer require membership
Case management
See my quarterly report — coming soon (currently emailed)
Resources
Learn more about the Financial Ombudsman Service
Take the free e-learning course on systemic issues
Take the free e-learning course on the Financial Ombudsman Service Terms of Reference
Attend a Resolving Customer Complaints training workshop
Search past decisions made by the Financial Ombudsman Service