Presentations
The following presentations or speeches may be of interest.
Financial Ombudsman Service Roadshow Presentation
Banking & Finance
Essential Banking Law and Practice
By Elisabeth Wentworth, Special Counsel to the Ombudsman (July 2007)
General Insurance
The General Insurance Code of Practice and Third Party Financial Hardship
By Rose-Marie Galea, Code Manager (August 2008)
Investments, Life Insurance & Superannuation
The Panel and the Financial Services Industry
By Michael Arnold, National Panel Chair (April 2008)
Introduction of Governance Principles
By Michael Arnold, National Panel Chair (September 2008)
The Panel and the Financial Services Industry (Addendum)
By Michael Arnold, National Panel Chair (November 2008)