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Presentations

The following presentations or speeches may be of interest.

 
Financial Ombudsman Service Roadshow Presentation

 

Banking & Finance

Essential Banking Law and Practice

By Elisabeth Wentworth, Special Counsel to the Ombudsman (July 2007)

 

General Insurance

The General Insurance Code of Practice and Third Party Financial Hardship

By Rose-Marie Galea, Code Manager (August 2008)

 

Investments, Life Insurance & Superannuation

The Panel and the Financial Services Industry

By Michael Arnold, National Panel Chair (April 2008)

Introduction of Governance Principles

By Michael Arnold, National Panel Chair (September 2008)

The Panel and the Financial Services Industry (Addendum)

By Michael Arnold, National Panel Chair (November 2008)