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Annual Reports

Financial Ombudsman Service Annual Report 2007-2008

 

Archive

You can access past Annual Reports in the archive below.

Note: These Annual Reports predate the formation of the Financial Ombudsman Service on 1 July 2008. Prior to this date, the Financial Ombudsman Service divisions listed below operated as the Banking & Financial Services Ombudsman, Insurance Ombudsman Service, Insurance Brokers Disputes, Financial Industry Complaints Service and Credit Union Dispute Resolution Centre respectively.

 

Banking & Finance

Annual Report 2007

Annual Report 2006

Annual Report 2005

Annual Report 2004

Annual Report 2003

Annual Report 2002

Annual Report 2001

 

General Insurance

Annual Review 2007

Annual Review 2006

Annual Review 2005

 

Insurance Broking

Complaints Report 2007

Complaints Report 2006

Complaints Report 2005

Complaints Report 2004

Complaints Report 2003

Complaints Report 2002

Complaints Report 2001

IBDF Complaints Reports from 1996 until 2000 are only available in hard copy.

 

Investments, Life Insurance & Superannuation

Annual Review 2007

Annual Review 2006 - Part 1: Introduction and Reports

Annual Review 2006 - Part 2: News and How FICS Helps

Annual Review 2006 - Part 3: Case Studies

Annual Review 2006 - Part 4: Statistics

Annual Review 2005

Annual Review 2004

Annual Review 2003

Annual Review 2002

Annual Review 2001

Annual Review 2000

 

Mutuals

Annual Report 2007

Annual Report 2006

Annual Report 2005

Annual Report 2004

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We will also let you know when the latest issue of eNews, the Financial Ombudsman Service newsletter, is available.

Each issue of eNews includes reports from the ombudsmen, case studies, updates on our outreach initiatives and details of forthcoming events that may be of interest.