Financial Ombudsman Service
We Can Help
Managing Your Privacy
Personal Information about Third Parties to Complaints The brochures below relate to specific types of financial services:
Banking & Finance
How to Resolve Your Dispute
Investigation Process information sheet
Sort It
Sort It is a booklet produced jointly by the Financial Ombudsman Service and Telecommunications Industry Ombudsman for young consumers, their parents, teachers and advisers. Visit the Sort It homepage for more information.
General Insurance
How to Resolve Your Dispute
Financial Ombudsman Service Travel Insurance Brochure
The General Insurance division has published a travel brochure for consumers covering the main issues to look for when selecting travel insurance. If you would like to order hard copies of the brochure they are available at a minimal cost. Please contact Alison Gillies by email or on 1300 78 08 08. Insurance Brokers How to Resolve Your Dispute Investments, Life Insurance & Superannuation
How to Resolve Your Dispute
Guide to Conciliation Conferences
How the Panel Works
Making a Complaint about the Financial Ombudsman Service (Investments, Life Insurance & Superannuation)
FICS Complaint Manual for Members* (currently being updated) *Note: large file size (3.4MB)
Mutuals
How to Resolve Your Dispute | 
