Accessing publications online
All publications are PDF documents and require Adobe Acrobat Reader to be installed on your computer. This program is free to download.
Brochures
Financial Ombudsman Service
- How to resolve your dispute
- We can help
- Managing your privacy
- Personal information about third parties to complaints
- A guide to conciliation conferences
- How the Panel Works
- Making a Complaint about the Financial Ombudsman Service (Investments, Life Insurance & Superannuation)
- FICS Complaint Manual for Members Note: currently being updated and large file size [3.4MB]
Other brochures
Sort It is a booklet produced jointly by the Financial Ombudsman Service and Telecommunications Industry Ombudsman for young consumers, their parents, teachers and advisers. Visit the Sort It homepage for more information.