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Practice Notes
Practice Notes guide how the Financial Ombudsman Service operates on specific practices.
Banking & Finance
General Insurance
Investments, Life Insurance & Superannuation Practice Notes 01/07/2008 - Practice Note 1 Section 29 ICA 01/07/2008 - Practice Note 2 Information Exchange and Case Summaries 01/07/2008 - Practice Note 3 Surveillance Evidence 01/07/2008 - Practice Note 4 Systemic & Serious Misconduct Procedures Guidelines 01/07/2008 - Guideline 1 Complaints that are Frivolous 01/07/2008 - Guideline 2 Dealing with Member Breaches 01/07/2008 - Guideline 3 Post Determination Procedures 01/07/2008 - Guideline 4 Inappropriate Complaints 01/07/2008 - Guideline 5 Dismissing Complaints For failure to Respond 01/07/2008 - Guideline 6 Complaints by Non-retail Clients |