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Accessing publications online All publications are PDF documents and require Adobe Acrobat Reader to be installed on your computer. This program is free to download.
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Practice Notes
Practice Notes guide how the Financial Ombudsman Service operates on specific practices. General Insurance
Investments, Life Insurance & Superannuation Practice Notes 01/07/2008 - Practice Note 1 Section 29 ICA 02/08/2009 - Practice Note 2 Dispute Handling Processes and Information Exchange 01/07/2008 - Practice Note 3 Surveillance Evidence 01/07/2008 - Practice Note 4 Systemic & Serious Misconduct Procedures Guidelines 18/08/2008 - Guideline 1 Complaints that are Frivolous 01/07/2008 - Guideline 2 Dealing with Member Breaches 01/07/2008 - Guideline 3 Post Determination Procedures 01/07/2008 - Guideline 4 Inappropriate Complaints 01/07/2008 - Guideline 5 Dismissing Complaints For failure to Respond 01/07/2008 - Guideline 6 Complaints by Non-retail Clients |