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Home Page > Publications > Practice Notes

Practice Notes

Practice Notes guide how the Financial Ombudsman Service operates on specific practices.

 

Banking & Finance

 

General Insurance

Practice Notes

 

Investments, Life Insurance & Superannuation

Practice Notes

01/07/2008 - Practice Note 1 Section 29 ICA

01/07/2008 - Practice Note 2 Information Exchange and Case Summaries

01/07/2008 - Practice Note 3 Surveillance Evidence

01/07/2008 - Practice Note 4 Systemic & Serious Misconduct Procedures

Guidelines

01/07/2008 - Guideline 1 Complaints that are Frivolous

01/07/2008 - Guideline 2 Dealing with Member Breaches

01/07/2008 - Guideline 3 Post Determination Procedures

01/07/2008 - Guideline 4 Inappropriate Complaints

01/07/2008 - Guideline 5 Dismissing Complaints For failure to Respond

01/07/2008 - Guideline 6 Complaints by Non-retail Clients


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