Accessing publications online
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Practice Notes
Practice Notes guide how the Financial Ombudsman Service operates on specific practices.
General Insurance
Practice Notes
01/07/2008 - Practice Note 1 Section 29 ICA
02/08/2009 - Practice Note 2 Dispute Handling Processes and Information Exchange
01/07/2008 - Practice Note 3 Surveillance Evidence
01/07/2008 - Practice Note 4 Systemic & Serious Misconduct Procedures
Guidelines
18/08/2008 - Guideline 1 Complaints that are Frivolous
01/07/2008 - Guideline 2 Dealing with Member Breaches
01/07/2008 - Guideline 3 Post Determination Procedures
01/07/2008 - Guideline 4 Inappropriate Complaints
01/07/2008 - Guideline 5 Dismissing Complaints For failure to Respond
01/07/2008 - Guideline 6 Complaints by Non-retail Clients