Before you lodge your dispute please note:

Our Terms of Reference set out the type of products and issues that we can deal with. We can only deal with contracts and obligations that arise under Australian law.

What we can deal with:

Banking products and services
General insurance products and services
Life insurance products and services
Investment products and services
Estate planning, estate management and trustee services offered by trustee corporations

Some of the products and issues that we cannot deal with include:

Builders’ warranty insurance
Business interruption insurance
Compulsory third party insurance
Private health insurance
Professional indemnity insurance
Public liability insurance
Workers compensation insurance
Decisions of regulated superannuation fund trustees. This includes decisions by a superannuation fund trustee concerning any payment of superannuation or life insurance benefits to a beneficiary. The Superannuation Complaints Tribunal deals with these matters. If the SCT advises you that it is unable to deal with such a dispute, please contact us again as we may be able to assist you.
The level of an insurance premium charged for a general insurance product or the application of rating factors in determining a premium unless the dispute concerns non disclosure, misrepresentation or incorrect application of the premium.

If your dispute concerns any of these matters please visit our Helpful Links page for the contact details of organisations that may be able to deal with your concerns.

» Click here if you wish to continue to lodge a dispute with us online

» Download dispute form as a PDF (only if you wish to complete by hand)