FOS Terms of Reference - E Learning Sessions

FOS processes are designed for efficiency and effectiveness in resolving disputes using a fair and independent approach.  In order to promote a clear understanding of these processes, FOS has developed three on-line learning sessions which take you through some of the key aspects of the Terms of Reference (TOR) and Operational Guidelines (OGs) as they apply to our new dispute resolution process.

OVERVIEW

The sessions are designed to provide information and examples for those involved in dispute resolution and anyone who is interested in understanding how the process, the Terms of Reference (TOR), and the Operational Guidelines (OGs) work in practice.

These sessions have been designed for maximum flexibility of use - users can work through all of the sessions or dip in and out to refresh their memory about a particular aspect of the FOS approach.

There is no limit on how often anyone uses the sessions and there is no charge.

We encourage you to share the eLearning sessions with those within your network who may be interested.  Simply provide the link to the sessions.

If you have any difficulty logging on, please refer to the support information below.

ACCESS

The link to the online learning sessions is:
http://financialombudsman.skillsoptimiser.com/

EXISTING USERS
If you have prevoiusly registered to use a FOS E-Learing module, such as the Systemic Issues module, you can go to the above URL and log in using your existing details. 

NEW USERS
If you are a new user simply go to the above URL and click the ‘register’ button. You will be asked to provide your email address and you will be able to access the sessions immediately. A user name and password will be emailed to you for future use.

If you are from a financial services business which is a member of FOS, you will be asked to enter your organisation’s FOS membership number. If you are not sure what the number is, you can find it here. List of Financial Ombudsman Service Members

FEEDBACK

We are always interested in hearing from those working in the dispute resolution area. If you have any feedback you would like to provide about the sessions, please let us know by emailing us via onlinelearning@fos.org.au.

Similarly, let us know if you have specific topic areas that you would like us to consider producing materials on in the future.

We hope the sessions prove useful to you.

SUPPORT

Minimum Technical Specifications for running the E Learning sessions:

• Mac OS, Windows 2000, XP, Vista, 7
• Compatible Web  Browsers:
  
  • FireFox 3.0 or higher
  • Internet Explorer 6.0 or higher
• Flash 10.0 or higher
• Cookies are recommended so that in case content is closed or connection is lost prematurely the system can resume that training material at the last point the user was on.

If you have any difficulty running the sessions it could be due to internet filtering carried out by your organisation. Please consult with your IT department if you are unsure if internet filtering is in place. If they do have internet filtering in place, please refer them to the information on internet filtering below.

If you are still experiencing difficulties, please email Marcus Bennett, Online Coordinator:
mbennett@fos.org.au

Internet Filtering

If you have internet filtering in place in your organisation you will need to clear the following URLs for access. The first URL is the location of the learning sessions on the internet.  The remaining URLs are simply references within the code that are a necessary part of the e Learning compliance scheme the software adheres to (SCORM). The software does not link to these URLs but some internet filtering systems may stop access to the learning session because of their presence within the code.

http://financialombudsman.skillsoptimiser.com
http://schemas.microsoft.com/
http://www.imsproject.org/
http://www.adlnet.org/
http://www.w3.org/
http://www.imsglobal.org/