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Helpful links

There are a number of organisations in Australia which provide information and assistance to consumers. The list below includes some of these organisations.

Please note: This list has been transferred from the website used by the Banking & Financial Services Ombudsman before it became part of the Financial Ombudsman Service. Some details may be out of date. We are working to revise this page in coming months. If you would like to alert us to any changes, or have your own organisation considered for inclusion, please email the Online Manager at info@fos.org.au.

 


Advertising Standards Council

A complaint about the content of marketing material can be referred here (for example, if the complaint is that the material is sexist, discriminatory, violent etc).

Advertising Standards Board, Level 2/97 Northbourne Avenue, TURNER ACT 2612

Asian Ombudsman Association (AOA)

The Asian Ombudsman Association was established in 1996 as a non-governmental, non-political, independent and professional forum for Ombudsmen in Asia.The AOA currently has 23 members from 15 countries. If you are seeking an Ombudsman service in Asia visit www.aoa.org.pk

AUSTRAC

Monitors cash transaction in and out of Australia and administers 100 point system requirements for opening accounts.

PO Box 5516, West Chatswood, NSW 1515 | 1800 021 037 | www.austrac.gov.au

Australian and New Zealand Ombudsman Association (ANZOA)

A professional association for industry-based Ombudsman schemes, State and Commonwealth Parliamentary Ombudsmen and professional services Ombudsmen. Visit the ANZOA website for more information on, and links to, all participating members.

www.anzoa.com.au

Australian Association of Permanent Building Societies (AAPBS)

Refers building society complaints but if consumers are not happy with the above company's response they should contact the Small Claims Tribunal. Some building societies in Queensland are covered by the AFC

PO Box 9021, Deakin ACT 2600 | 02 6281 1588 | www.aapbs.com.au

Australian Bankers Association (ABA)

Level 3, 56 Pitt Street, SYDNEY | 02 8298 0417 | www.bankers.asn.au

Australian Competition & Consumer Commission (ACCC)

Assesses complaints on business practices and provides guidance to both business and consumers on their rights and obligations under the Trade Practices Act and Prices Surveillance Act.

1300 302 502 | www.accc.gov.au

Local offices:

ACT – 470 Northborne Avenue, DICKSON ACT 2602  (02 6243 1111)

NSW – GPO Box 3648, SYDNEY NSW  (02 9230 9133)

NT – GPO Box 3056, DARWIN NT  (08 8943 1499)

QLD – PO Box 10048, BRISBANE QLD  (07 3835 4666)

SA – GPO Box 922, ADELAIDE SA 5001  (08 8213 3444)

TAS – GPO Box 1210, HOBART TAS  (03 6234 5155)

VIC – GPO Box 520J, MELBOURNE VIC  (03 9290 1800)

WA – Level 3, East Point Plaza, 233 Adelaide Terrace, PERTH WA  (08 9325 3622)

Australian Consumers Association (ACA)

57 Carrington Road, Marrickville NSW 2204 | 02 9577 3399 | www.choice.com.au

Australian Direct Marketing Association (ADMA)

Provides a 'Do Not Contact' service which allows you to add your name to a do not call / mail list. Once your name is added to the lists, ADMA members are obliged to remove you from their mailing lists. Non-members and businesses where you are a current customer are not obliged to remove you from their lists. For more information or to register, contact ADMA at:

ADMA Reply Paid 464, Kings Cross NSW 1340 | 1800 646 664 | www.adma.com.au

Australian Finance Conference (AFC)

GPO Box 1595, SYDNEY NSW 2001 | 1800 231 587 | www.afc.asn.au

Australian Guardianship and Administration Council

AGAC comprises all Australian State and Territory Public Advocates and Guardians, Public Trustees and Guardianship Boards and Tribunals. The role of AGAC member organisations is to protect adults who have a disability that impairs their capacity to make decisions and manage their affairs. The AGAC website contains information about AGAC and has links to its member organisations’ websites.

03 6233 3085 | www.agac.org.au

Australian Payments Clearing Association (APCA)

Level 24, 25 Bligh Street, SYDNEY | 02 9221 8944 | www.apca.com.au

Australian Prudential Regulation Authority (APRA)

Responsible for promoting prudent behaviour amongst financial institutions. Can provide advice/guidelines regarding the early release of superannuation benefits, but any application must be processed by the superannuation trustee

GPO Box 9836, CANBERRA ACT 2601 | 1300 13 10 60 | www.apra.gov.au

Australian Securities & Investment Commission (ASIC)

Regulates and enforces consumer protection laws covering investments, superannuation, insurance and financial advice

1300 300 630 | www.watchdog.asic.gov.au

Local offices:

ACT – Level 5, 15 London Circuit, CANBERRA ACT  (02 6250 3800)

NSW – 1 Martin Place, SYDNEY NSW  (02 9911 2200)

NT – ASIC Information Processing Centre, PO Box 4000, Gippsland Mail Centre VIC 3841  (08 8943 0950)

QLD – GPO Box 9827, BRISBANE QLD  (07 3867 4700)

SA – GPO Box 9827, ADELAIDE SA 5001  (08 8202 8400)

TAS – GPO Box 9827, HOBART TAS  (1800 066 019)

VIC – Level 13, CGU Tower, 485 La Trobe Street, MELBOURNE VIC  (03 9280 3200)

WA – Level 3, 66 St George's Terrace, PERTH WA  (08 9261 4000)

Australian Stock Exchange (ASX)

PO Box H 224 Australia Square, SYDNEY NSW 1215 | 1300 300 279 | www.asx.com.au

Australian Taxation Office (ATO)

PO Box 1990, MELBOURNE | 13 28 61 | www.ato.gov.au

Commonwealth Carelink Centres

Information resources for older people, people with disabilities and those who provide care and services. Centres provide free and confidential information on community aged care, disability and other support services available in your area. To find the nearest Centre Call: 1800 052 222

Commonwealth Ombudsman

Handles complaints about Commonwealth Government departments and authorities, including the Australian Federal Police. The Commonwealth Ombudsman is also the Defence Force Ombudsman, and performs the function of the ACT state Ombudsman

1300 362 072 | www.ombudsman.gov.au

Local offices:

ACT – GPO 442, CANBERRA ACT  (02 6276 0111)

NSW – PO Box K825, HAYMARKET NSW 1240  (02 9218 3000)

NT – GPO Box 1344, DARWIN NT  (08 8999 1818)

QLD – GPO Box 3314, BRISBANE QLD  (07 3005 7000)

SA – Level 5, 50 Grenfell Street, ADELAIDE SA 5000  (08 8226 8616)

VIC/TAS – Level 10, 2 Lonsdale Street, MELBOURNE VIC 3000  (03 9654 7355)

WA – PO Box Z5386, St George's Terrace PERTH WA  (08 9220 7541)

Community Legal Centres

ACT – Welfare Rights & Legal Centre
PO Box 337, Civic Square ACT 2608 | 02 6247 2177 | www.welfarerights.org.au

NSW – Combined Community Legal Centres Group NSW
3B, 491 Elisabeth Street, Surry Hills NSW 2010 | 02 9318 2355

NT – Darwin Community Legal Service
GPO Box 3180, DARWIN NT 0801 | 08 8982 1111

QLD – Refer to Legal Aid Queensland

SA – Westside Community Lawyers Inc
PO Box 2349, Regency Park SA 5942 | 08 8243 5521

TAS – Launceston Community Legal Centre
PO Box 1582, Launceston TAS 7250 | 1800 066 019

VIC – Federation of Community Legal Centres (VIC) Inc
Suite 11, 1st Floor, 54 Victoria Street, Carlton | 03 9654 2204 | www.communitylaw.org.au

Jobwatch (Victoria) Employment Rights Legal Centre, MELBOURNE
1800 331 617 | www.jobwatch.org.au

WA – Community Legal Centres Association
33 Moore Street, EAST PERTH WA | 08 9221 9322

Consumer Affairs/Fair Trading

ACT – Office of Fair Trading
GPO Box 158, CANBERRA | 02 6207 0400 | www.ors.act.gov.au

NSW – Department of Fair Trading
PO Box 972, PARAMATTA NSW | 13 32 20 | www.dft.nsw.gov.au

NT – Office of Consumer Affairs
GPO Box 1722, DARWIN NT | 1800 019 319 | www.consumeraffairs.nt.gov.au

QLD – Office of Fair Trading
GPO Box 3111, BRISBANE | 1300 658 030 | www.fairtrading.qld.gov.au

SA – Office of Consumer & Business Affairs
PO Box 1719, ADELAIDE SA 5001 | 13 18 82 | www.ocba.sa.gov.au

TAS – Office of Consumer Affairs
PO Box 1244, Hobart | 1300 654 499 | www.justice.tas.gov.au

VIC – Consumer Affairs Victoria
GPO Box 123A, MELBOURNE VIC | 1300 558 181 | www.consumer.vic.gov.au

WA – Consumer Protection
Locked Bag 14, Cloisters Square WA 6850 | 1300 304 054 | www.docep.wa.gov.au

Consumer Credit Legal Centres

Telephone advice to consumers who have legal questions in relation to financial services

ACT – Consumer Law Centre of ACT
PO Box 763, Civic Square ACT 2608 | 02 6257 1788

NSW – Consumer Credit Legal Centre
1800 247 890 | www.cclcnsw.org.au

TAS – Consumer Credit Hotline
1800 232 500

VIC – Consumer Action Law Centre
Level 7, 459 Lt Collins Street, MELBOURNE VIC 3000 | 1300 881 020 |  www.consumer action.org.au

WA – Consumer Credit Legal Service
Level 1, 231 ADELAIDE Terrace, PERTH WA 6000 | 08 9221 7066 | www.cclswa.org.au

Credit Ombudsman Service Limited (COSL)

Formerly Mortgage Industry Ombudsman. Handles all complaints regarding Mortgage Industry Association Australia (MIAA) members

PO Box A252, SYDNEY SOUTH NSW 1235 | 1800 138 422 | www.cosl.com.au

Diners Club

Customer Feedback Coordinator, GPO Box 1560P, MELBOURNE VIC 8102 | 03 9805 4444 | 1300 360 060

Energy Ombudsman

(For states not listed refer to State Ombudsman except ACT refer to Commonwealth Ombudsman)

NSW – Energy & Water Ombudsman (NSW)
PO Box K 1343, HAYMARKET NSW 1240 | 1800 246 545 | www.ewon.com.au

SA – Electricity Industry Ombudsman
GPO Box 2947, ADELAIDE SA 5001 | 1800 665 565 | www.eiosa.com.au

TAS – Office of the Electricity Ombudsman
GPO Box 960 HOBART TAS 7001 | 1800 001 170 | www.energyombudsman.tas.gov.au

VIC – Energy & Water Ombudsman (Victoria) Limited
GPO Box 469D, MELBOURNE | 1800 500 509 | www.ewov.com.au

Equal Opportunity Commission

ACT – Human Rights Office
GPO Box 158, CANBERRA ACT 2601 | 02 6207 0576 | www.hrc.act.gov.au

NSW – Anti Discrimination Board NSW
PO Box A2122, SYDNEY 1235 | 1800 670 812 | www.lawlink.nsw.gov.au/lawlink/adb/ll_adb.nsf/pages/adb_index

NT – Anti Discrimination Commission
LMB 22 GPO, DARWIN NT 0821 | 08 8981 3813 | www.adc.nt.gov.au

QLD – Anti-Discrimination Commission
PO Box 2122, MILTON QLD 4064 | 1300 130 670 | www.adcq.qld.gov.au

SA – Equal Opportunity Commission
GPO Box 464, ADELAIDE SA 5001 | 1800 188 163 | www.eoc.sa.gov.au

TAS – Anti Discrimination Commissioner
GPO Box 197, HOBART TAS 7001 | 1800 632 716 | www.antidiscrimination.tas.gov.au/home

VIC – Equal Opportunity Commission
Level 3, 380 Lonsdale Street, MELBOURNE | 1800 134 142 | www.eoc.vic.gov.au

WA – Equal Opportunity Commission
PO Box 7370, CLOISTERS SQUARE WA 6850 | 1800 198 149 | www.equalopportunity.wa.gov.au

Esanda Finance

Call ANZ Customer Liaison: 1800 988 899

Finance Sector Union Of Australia

www.fsunion.org.au

ACT/NSW – PO Box A2442, SYDNEY South NSW 1235  (02 9320 0000)
QLD – GPO Box 9893, BRISBANE QLD 4001  (07 3845 6900)
SA/NT – GPO Box 9893, ADELAIDE SA 5001  (08 8229 6540)
VIC/TAS – GPO Box 9893AA, MELBOURNE VIC 3001  (03 9261 5400)
WA – Level 3, 165 ADELAIDE Terrace, East PERTH WA 6004  (08 9220 3100)

Financial Ombudsman Services Overseas

CANADA: Ombudsman for Banking Services and Investments
PO Box 896, Station Adelaide, Toronto, ONTARIO M5C 2K3 | 00 11 1 416 287 2877 | www.obsi.ca

GREECE: Banking Ombudsman
PO Box 3391, 102 10 ATHENS | 00 11 301 3376 700 | www.bank-invest-omb.gr/en/thesmos

NEW ZEALAND: Banking Ombudsman
PO Box 10-573, Wellington | 00 11 64 4 471 0006 | www.bankombudsman.org.nz

UK: Financial Ombudsman Service
South Quay Plaza, 183 Marsh Wall, London E14 9SR | 00 11 44 20 7964 1000 | www.financial-ombudsman.org.uk

Financial Planning Association (FPA)

The peak professional organisation representing the financial planning sector in Australia

Level 4, 75 Castlereagh Street, SYDNEY NSW 2000
Consumers: 1800 626 393 | Members: 1800 337 301 | www.fpa.asn.au

GE Finance

(including: AGC, GE Capital Finance, GE Automotive, Nissan Finance, AVCO Financial Services, Household Finance, Bridge Wholesale Finance, Credit Line)

572 Swan Street Richmond VIC 3121 | 1300 550 006

Health Services Commissioner

30th Floor, 570 Bourke Street, MELBOURNE | 1800 136 066 | www.health.vic.gov.au/hsc

Private Health Insurance Ombudsman

Suite 1201/Level 12 St Martins Tower, 31 Market Street, SYDNEY | 1800 640 695 | www.phio.org.au

Human Rights & Equal Opportunity Commission

GPO Box 5218, SYDNEY NSW 2000 | 1300 369 711 | www.hreoc.gov.au

Insolvency & Trustee Services (ITSA)

ACT – GPO Box 821, CANBERRA ACT 2601  (02 6270 3600)

NSW – Level 8, 135 King Street, SYDNEY NSW 2123  (02 8233 7800)

QLD – PO Box 10443, 340 Adelaide Street, BRISBANE QLD  (07 3360 5444)

SA/NT – GPO Box 2604, ADELAIDE SA 5001  (08 8112 4300)

TAS – GPO Box 850, HOBART TAS  (03 6221 7777)

VIC – Level 10, MELBOURNE CENTRAL VIC  (03 9272 4800)

WA – GPO Box H 536, PERTH WA 6841  (08 9268 1222)

Insurance Council of Australia

PO Box R1832, Royal Exchange NSW 1225 | 02 9253 5100 | www.insurancecouncil.com.au

Investment & Financial Services Association Limited (IFSA)

National not-for-profit organisation representing the retail and wholesale funds management, superannuation and life insurance industries

02 9299 3022 | www.ifsa.com.au

Land Titles Office

VIC – Title Registration Services
Morland House, 570 Bourke Street, MELBOURNE | 03 8636 2010 | www.land.vic.gov.au

NSW – Land and Property Management Authority
GPO Box 15, SYDNEY NSW 2001 | 02 9228 6666 | www.lands.nsw.gov.au

QLD – Dept of Natural Resources and Mines,
GPO Box 1401, BRISBANE | 07 3405 6900 | www.nrm.qld.gov.au/property/titles

SA – Land Services
GPO Box 1354, ADELAIDE SA 5001 | 08 8226 3983 | www.landservices.sa.gov.au

WA – Dept of Lands Administration
PO Box 2222, Midland WA | 08 9273 7373 | www.dola.wa.gov.au

TAS – Land Titles
PO Box 541, Hobart TAS 7001 | 03 6233 8011 | www.dpiwe.tas.gov.au

ACT – Land Titles
PO Box 225, Civic Square ACT 2608 | 02 6207 0491 | www.rgo.act.gov.au

NT – Land Titles Office
GPO Box 3021, DARWIN NT | 08 8999 7211 | www.nt.gov.au/justice/graphpages/landtitl/

LawAccess NSW

LawAccess NSW is a free government telephone service that provides legal information, advice and referrals for people who have a legal problem in NSW. The service assists in particular people who live in regional, rural and remote areas of NSW, are Aboriginal or Torres Strait Islander, have a disability, are from a culturally and linguistically diverse (CALD) background, are at risk of harm or have an urgent legal problem.

1300 888 529 | www.lawaccess.nsw.gov.au

Law Society Referral Services

ACT – ACT Law Society
(02) 6247 5700 | www.lawsocact.asn.au

NSW – NSW Law Society
(02) 9926 0333 | www.lawsocnsw.asn.au

NT – NT Law Society
(08) 8981 5104 | www.lawsocnt.asn.au

QLD – Queensland Law Society
(07) 3842 5888 | www.qld.com.au

SA – South Australian Law Society
(08) 8229 0222 | www.lssa.asn.au

TAS – Tasmanian Law Society
(03) 6234 4133 | www.taslawsociety.asn.au

VIC – Victorian Law Institute
(03) 9607 9311 | www.liv.asn.au

WA – West Australian Law Society
(08) 9322 7877 | www.lawsocietywa.asn.au

Legal Aid Commission

VIC – Victoria Legal Aid
350 Queen Street, MELBOURNE | 1800 677 402 | www.legalaid.vic.gov.au

NSW – Legal Aid Commission
PO Box K847, Haymarket NSW 1238 | 1300 888 529 | www.legalaid.nsw.gov.au

QLD – Legal Aid Queensland
GPO Box 2449, BRISBANE | 1300 651 188 | www.legalaid.qld.gov.au

SA – Legal Services Commission
GPO Box 1718, ADELAIDE SA 5001 | 1300 366 424 | www.lsc.sa.gov.au

WA – Legal Aid Western Australia
GPO Box L916, PERTH WA | 1300 650 579 | www.legalaid.wa.gov.au

TAS – Legal Aid Commission of Tasmania
GPO Box 9898, HOBART TAS | 1300 366 611 | www.legalaid.tas.gov.au

ACT – Legal Aid Commission
GPO Box 512, CANBERRA CITY ACT 2601 | 1300 654 314 | www.legalaid.canberra.net.au

NT – Legal Aid Commission
Locked Bag 11, DARWIN NT | 1800 019 343 | www.nt.gov.au/ntlac

Legal Complaints Services

www.complaintline.com.au/legal_practioner

ACT – Law Society ACT
GPO Box 1562, CANBERRA City ACT 2601 | 02 6247 5700

NSW – Legal Services Commissioner
GPO Box 4460, SYDNEY NSW | 1800 242 958

NT – Executive Officer of the Law Society of NT
GPO Box 2388, DARWIN NT | 08 8981 5104

QLD – Director Professional Conduct Law Society Inc
GPO Box 1785, BRISBANE | 07 3842 5888

SA – Legal Practitioners Conduct Board
GPO Box 230, ADELAIDE SA 5001 | 08 8212 7924

TAS – The Legal Ombudsman
99 Bathurst Street, HOBART TAS | 03 6233 3364

VIC – The Legal Ombudsman
Level 10, 461 Bourke Street, MELBOURNE VIC | 03 9642 0655

WA – Legal Practitioners Complaints Committee
PO Box Z5293, St George's Terrace, PERTH WA | 08 9222 6522

Life Line (24 hour support service)

13 11 14

National Advocacy Network

National Toll-free Advocacy Service: 1800 700 600

ACT – Disability, Aged & Carers Advocacy Service
PO Box 144, Dickson ACT 2602 | 02 6242 5060

NSW – The Aged Care Rights Service
Level 4, 418A Elisabeth Street, SURRY HILLS NSW 2010 | 1800 424 079

QLD – Seniors Enquiry Line
1300 135 500 | www.seniorsenquiryline.com.au

SA – Aged Rights Advocacy Service Inc
Level 1, 45 Flinders Street, ADELAIDE SA 5000 | 08 8232 5377

TAS – Advocacy Tasmania Inc
PO Box 426, SANDY TAS 7006 | 1800 005 131

VIC – Residential Care Rights
Suit 4B, 4th Floor, 343 Little Collins Street, MELBOURNE VIC | 03 9602 3066

WA – Advocare
Level 3, Kings Complex, 517 Hay Street, PERTH WA | 08 9221 8599

National Farmers Federation

ACT – National Farmers Federation
PO Box E10, Kingston ACT AUSTRALIA 2604 | 02 6273 3855 | www.nff.org.au

NSW – NSW Farmers' Association
GPO Box 1068, SYDNEY NSW 2001 | 02 8251 1700 | www.nswfarmers.org.au

NT – NT Cattlemen's Association Inc
GPO Box 4845, DARWIN NT 0801 | 08 8981 5976 | www.ntca.org.au

QLD – Queensland Farmers Federation
PO Box 12009, BRISBANE QLD 4003 | 07 3837 4747 | www.qff.org.au

SA – South Australian Farmers Federation
Level 1, 67 South Terrace, ADELAIDE SA 5000 | 08 8410 7233 | www.saff.com.au

TAS – The Tasmanian Farmers & Graziers Association
PO Box 193, LAUNCESTON TAS 7250 | 1800 154 111 | www.tfga.com.au

VIC – Victorian Farmers Federation
Farrer House, Level 5/24 Collins Street, MELBOURNE VIC 3000 | 1300 882 833 | www.vff.org.au

WA – The Western Australian Farmers Federation Inc
PO Box 6291, EAST PERTH WA 6892 | 08 9486 2100 | www.waff.org.au

National Insurance Brokers Association (NIBA)

Represents the interests of the insurance broking sector in Australia

Level 18, 111 Pacific Highway, NORTH SYDNEY NSW 2060 | 02 9964 9400 | www.niba.com.au

People With Disabilities NSW Inc (PWD)

Statewide disability rights and advocacy organisation of and for people with disabilities. PWD offer individual and systemic advocacy in which ensures the full participation and citizenship of people with disabilities within all NSW LGAs. It has been stated that PWD is the primary NSW organisational member of Disability Australia Inc, an equivalent national body, which is in turn, the Australian member of Disabled Peoples International.

PO Box 666, STRAWBERRY HILLS NSW 2012 | 02 9319 6622

Privacy Commissioner

Member of Human Rights & Equal Opportunity Commission. Regulates the protection of privacy of personal information held by Government agencies, Tax File Numbers, credit reference agencies and consumer credit information

GPO Box 5218, SYDNEY NSW 1042 | 1300 363 992 | www.privacy.gov.au

Probate Registry Offices

ACT – Supreme Court Probate Office
PO Box 1548, CANBERRA | 02 6267 2707

NSW – Supreme Court Probate Registry
GPO Box 3, SYDNEY NSW 2001 | 02 9228 7384

NT – Supreme Court Probate Registrar
PO Box 3946, DARWIN NT | 08 8999 7953

QLD – Supreme Court Probate Registry
PO Box 167, BRISBANE | 07 3247 5365

SA – Supreme Court Probate Registry
1 Gouger Street, ADELAIDE SA 5000 | 08 8204 0505

TAS – Registrar, Supreme Court
GPO Box 167, HOBART TAS | 03 6233 3716

VIC – Supreme Court Probate Registry Office
210 Williams Street, MELBOURNE VIC | 03 9603 9296

WA – Supreme Court Probate Office
14th Floor 111, St Georges Terrace, PERTH WA | 08 9421 5152

Public Advocates And Guardians

The Public Advocate promotes the rights and dignity of people with disabilities, to strengthen their position in society and to reduce their exploitation, abuse and neglect. The position of the Public Advocate within the disability community is independent of government, care givers, families and service providers. The Public Advocate seeks to encourage and support people with disabilities and to sustain their case where choices, interests or rights may be prejudiced.

ACT – Office of the Community Advocate
PO Box 1001, CIVIC SQUARE ACT 2608 | 02 6207 0707 | www.oca.act.gov.au

NSW – Office of the Public Guardianship
PO Box a979 SYDNEY SOUTH NSW 1235 | 1800 451 428 | www.lawlink.nsw.gov.au/opg

NT – Office of Public Guardian (DARWIN)
Casuarina Plaza, Ground Floor, CASUARINA NT 0811 | 08 8922 7116

NT – Office of Public Guardian (Alice Springs)
Flynn Drive, ALICE SPRINGS NT 0871 | 08 8951 6741

QLD – Office of the Adult Guardian
PO Box 13554, George Street, BRISBANE QLD 4003 | 1300 653 187 | www.justice.qld.gov.au/guardian/ag

SA – Office of the Public Advocate
PO Box 213, PROSPECT SA 5082 | 1800 066 969

TAS – Guardianship and Administration Board
GPO Box 1307, HOBART TAS 7001 | 03 6233 3085 | www.justice.tas.gov.au

WA – Office of the Public Advocate
PO Box 6293, EAST PERTH WA 6892 | 1800 807 437

VIC – Office of the Public Advocate
Level 5, 436 Lonsdale Street, MELBOURNE VIC 3000 | 03 9603 9500 | www.publicadvocate.vic.gov.au

Reserve Bank of Australia (RBA)

Supervision of banks at a very high level. Does not supervise interest rate charges or fee charges.

GPO Box 3947, SYDNEY NSW 2001 | 1800 300 288 | www.rba.gov.au

Small Claims Courts & Tribunals

Deal with consumer disputes involving small amounts of money. A small fee is charged for this service.

ACT – Small Claims Court
GPO Box 370, CANBERRA ACT  | 02 6217 4274

NSW – Consumer, Trader and Tenancy Tribunal
GPO Box 4005, SYDNEY NSW 2001 | 1300 135 399 | www.cttt.nsw.gov.au

NT – Darwin Magistrates Court
GPO Box 1281, DARWIN NT 0801 | 08 8999 6225

QLD – Queensland Civil and Administrative Tribunal (QCAT) from 1 Dec 2009
GPO Box 1639, BRISBANE QLD 4001 | 1300 753 228 | www.qcat.qld.gov.au

SA – Adelaide Magistrates Court
Level 1, 260-280 Victoria Square, ADELAIDE SA 5000 | 08 8204 2444 | www.courts.sa.gov.au

TAS – Small Claims Court
GPO Box 354D, HOBART TAS | 03 6233 3630 | www.courts.tas.gov.au/smallclaims

VIC – Victorian Civil & Administrative Tribunal
Level 7, 55 King Street, MELBOURNE VIC | 1800 133 055 | www.vcat.vic.gov.au

WA – Small Claims Tribunal
10th Floor, May Holman Centre, 32 St Georges Terrace, PERTH WA 6000 | 08 9425 2670

State Ombudsman

ACT – ACT Ombudsman
GPO Box 442, CANBERRA ACT | 1300 362 072 | www.ombudsman.act.gov.au

NSW – NSW Ombudsman
Level 24, 580 George Street, SYDNEY NSW | 1800 451 524 | www.nswombudsman.nsw.gov.au

NT – Ombudsman of the Northern Territory
GPO Box 1344, DARWIN NT | 08 8999 1818 | www.omb-hcscc.nt.gov.au

QLD – Queensland Ombudsman
GPO Box 3314, BRISBANE QLD 4001 | 1800 068 908 | www.ombudsman.qld.gov.au

SA – SA Ombudsman
Level 5 East Wing, 50 Grenfell Street, ADELAIDE SA 5000 | 1800 182 150 | www.ombudsman.sa.gov.au

TAS – The Office of the Ombudsman
GPO Box 960, HOBART TAS 7001 | 1800 001 170 | www.justice.tas.gov.au/ombudsman

VIC – Victorian Ombudsman
Level 22, 459 Collins Street, MELBOURNE VIC | 1800 806 314 | www.ombudsman.vic.gov.au

WA – The Ombudsman
PO Box Z5386, PERTH WA | 1800 117 000 | www.ombudsman.wa.gov.au

State Revenue Office (SRO)

ACT – PO Box 293, CIVIC SQUARE ACT 2608 | 02 6207 0028 | www.revenue.act.gov.au

NSW – Locked Bag 5661, PARRAMATTA NSW 2124 | 1800 629 550 | www.osr.nsw.gov.au

NT – GPO Box 154, DARWIN NT 0801 | 08 8999 7949 | www.revenue.nt.gov.au

QLD – GPO 2593, BRISBANE QLD 4001 | 1300 300 734 | www.osr.qld.gov.au

SA – GPO Box 1353, ADELAIDE SA 5000 | 1800 637 778 | www.revenuesa.sa.gov.au

TAS – GPO Box 1374, HOBART TAS 7001 | 1800 001 388 | www.treasury.tas.gov.au/tax

VIC – GPO Box 1641N, MELBOURNE VIC 3000 | 132 161 | www.sro.vic.gov.au

WA – GPO Box T1600, PERTH WA 6845 | 1300 368 364 | www.srd.wa.gov.au

State Trustees

NSW – GPO Box 7, SYDNEY NSW 1005 | 02 9252 0523 | www.pt.nsw.gov.au

QLD – GPO Box 1449, BRISBANE QLD 4001 | 07 3213 9288 | www.pt.qld.gov.au

SA – GPO Box 1338, ADELAIDE SA 5001  | 1800 673 119 | www.publictrustee.sa.on.net

TAS – GPO Box 1565, Hobart TAS 7001 | 1800 068 784 | www.publictrustee.tas.gov.au

VIC – GPO 1461N, MELBOURNE VIC 3001 | 1300 138 672 | www.statetrustees.com.au

WA – GPO Box M946, PERTH WA 6843 | 1800 642 777 | www.justice.wa.gov.au

Superannuation Complaints Tribunal (SCT)

Complaints and enquiries regarding decisions made by superannuation trustees, insurers, retirement savings account providers, annuity policies and other accounts related to regulated superannuation funds

Locked Bag 3060, MELBOURNE VIC 3001 | 1300 78 08 08 | www.sct.gov.au

Telecommuncations Industry Ombudsman (TIO)

PO Box 276, Collins Street West, MELBOURNE VIC | 1800 062 058 | www.tio.com.au

Unclaimed Monies

Records are kept for savings banks from 1989 onwards and trading banks from 1979 onwards

Financial Services Unit, ASIC, GPO Box 9827, BRISBANE | 1300 301 198 | www.fido.asic.gov.au

Veda Advantage

Formerly known as Baycorp Advantage, Credit Advantage Limited (CAL) and the Credit Reference Association of Australia (CRAA)

PO Box 964, NORTH SYDNEY NSW 2059 | 02 9464 6000 | www.vedaadvantage.com

Western Union Financial Services

PO Box Q1522, QVB Post Office, SYDNEY NSW 1230 | 1800 173 833

Women's Referral Services

ACT – Women's Information Referral Centre: 02 6205 1075 | www.act.gov.au/womensinfo

NSW – Women's Information Referral Service: 1800 817 227

NT – Women's InfoNet: 1800 813 631

QLD – Women's Info Link: 1800 177 577

SA – Women's Information Service: 1800 188 158 | www.wis.sa.gov.au

TAS – Women Tasmania: 1800 813 631

VIC – Women's Information Referral Exchange: 1300 134 130 | www.wire.org.au

WA – Women's Information Service: 1800 199 174

Workcover Authorities

Provides information and advice regarding workcover and worker's compensation for employees and employers. Aids employees who have disputes against worker's compensation insurance.

ACT – WorkCover: 02 6205 0200 | www.workcover.act.gov.au

NSW – WorkCover Information Centre: 13 10 50 | www.workcover.nsw.gov.au

NT – WorkSafe: 1800 019 155 | www.worksafe.nt.gov.au

QLD – WorkCover: 1300 362 128 | www.workcover.qld.gov.au

SA – WorkCover Corporation: 13 18 55 | www.workcover.sa.gov.au

TAS – WorkCover: 1300 366 322 | www.workcover.tas.gov.au

VIC – WorkCover Authority: 1800 136 089 | www.workcover.vic.gov.au

WA – WorkCover: 1800 670 055 | www.workcover.wa.gov.au