How to Lodge a Dispute

The dispute resolution process used by the Financial Ombudsman Service varies according to the type of dispute. Select the category below that is most appropriate for your dispute. If you are unsure of what category your dispute falls under, please call the Financial Ombudsman Service on 1300 78 08 08.

Banking & Finance

General Insurance

Insurance Broking

Investments, Life Insurance & Superannuation

Mutuals

Interpreters

If English is not your first language we can arrange for an interpreter to help you. Please call 1300 78 08 08 for this assistance. If necessary we can also arrange for your correspondence to be translated, free of charge.
 
Do you need legal advice ?

There is no need to obtain legal or other advice when lodging a dispute unless you wish to. If you choose to use an adviser you will usually have to pay for the advice yourself.