More information for consumers
Hot Topics
Select from the list below to read more on:
Breaking a fixed rate loan [PDF]
Protecting your internet bank account
Cancelling direct debit authorities
Financial Ombudsman Service approach to default fees
Life insurance policy searches
Life insurance providers who have changed their business name [PDF]
Great Southern Ltd Information Sheet [PDF]
Timbercorp Ltd Information Sheet [PDF]
Sonray Capital Markets Pty Ltd Information Sheet [PDF]
What consumers are entitled to under the General Insurance Code of Practice
Financial hardship provisions under the General Insurance Code of Practice
Frequently Asked Questions
Answers to common questions about disputes
Publications
Our publications section of the website provides a range of brochures and fact sheets.
Case Studies
Browse our library of case studies — prepared for recurring cases or cases of interest.
Complaints
If you have a complaint against our service please contact us on1300 78 08 08.
The Circular
If you'd like to be kept informed about the work of the Financial Ombudsman Service, why not sign up for our quarterly publication The Circular?
Each issue features a report from the Chief Ombudsman, articles on hot topics and our approach to substantive issues, case studies, news on upcoming events and more.
As a subscriber to The Circular, you'll also be notified when a new Annual Review is out.