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More information for consumers

Hot Topics 

Select from the list below to read more on:

Breaking a Fixed Rate Loan [PDF]

Financial difficulty

Protecting your internet bank account

Cancelling direct debit authorities

Financial Ombudsman Service approach to default fees

Life insurance policy searches

Great Southern Ltd Information Sheet [PDF]

Timbercorp Ltd Information Sheet [PDF]

What consumers are entitled to under the General Insurance Code of Practice

Financial hardship provisions under the General Insurance Code of Practice

Other ombudsman services

 

Frequently Asked Questions

Answers to common questions about disputes

 

Publications

Our publications section of the website provides a range of brochures and fact sheets.

 

Case Studies

Browse our library of case studies — prepared for recurring cases or cases of interest.

 

Complaints

If you have a complaint against our service please contact us on1300 78 08 08.

Financial Ombudsman Service
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Each issue features a report from the Chief Ombudsman, articles on topical issues, case studies, news on our outreach initiatives, upcoming events and more.

As an eNews subscriber, you'll also be notified when a new Annual Review or Circular is out.

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Information and resources for young consumers

 

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