Some Tips for Managing Emotions and Getting Results
In most cases you can work with your financial services provider to resolve a problem and a third party like FOS will not be required. Sometimes feelings can run high when we are trying to get a problem fixed and this might get in the way of finding a solution. In her article Getting Steamed Up When You Make a Complaint? dispute resolution expert Nina Harding provides a guide on how to keep focused on getting a result.
Nina Harding has over 15 years experience in resolving business and community disputes. She regularly speaks at conferences and has taught thousands of people how to resolve conflict more effectively.