Webinar - The new FOS process
From 1 July 2015 FOS implemented the new faster, simpler, fairer dispute resolution process for all members.
To help members understand the changes, Michael Ridgeway, Executive General Manager - Assessment and Resolution Group at FOS, presented a webinar detailing our 3 step process, including Registration and Referral, the changed timeframes and how we categorise Fast Track, Standard and Complex disputes.
Watch the faster simpler fairer dispute resolution webinar
View the faster, simpler, fairer dispute resolution presentation
Read our faster, simpler, fairer dispute resolution presentation transcript
Read all the Q&A’s submitted before, during and after the webinar