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16 Oct

Life Insurance Forum - Sydney

The Forum aims to bring together those involved in the industry to collaboratively build effective IDR strategies and EDR outcomes.

This will be the first forum hosted by Dr June Smith who was appointed Lead Ombudsman of Investments and Advice in May 2015. The forum agenda, is a mix of relevant case discussions together with insights provided by FOS Australia Ombudsman in the Life Insurance area.

You will learn about:

  • Common and emerging issues in Life Insurance disputes
  • Case discussions on Denial of Claim and Non-Disclosure
  • Identifying the drivers of a dispute
  • Identifying the issues in dispute
  • Managing the client relationship during the advice and the dispute process
  • Improving customer experience and engagement

 Who should attend:

  • FOS Australia members who have dealings with us in the Life Insurance area
  • Others interested in achieving a better understanding into how FOS Australia approaches disputes and dispute issues relating to Life Insurance.

Forum details
Time:    2pm - 4.30pm (afternoon tea included)
Venue:  Hilton - Sydney Please register to attend.