The FOS Board has appointed Helen Moye and Geoff Bant as FOS Ombudsmen.
Helen will initially focus on General Insurance disputes and Geoff will focus on Banking and Finance disputes, including small business disputes. Helen and Geoff took up their appointments on 10 October.
Helen was an Ombudsman with FOS UK for four years, working across financial product areas, but she has significant experience and expertise in General Insurance.
Most recently, she helped develop and implement new ways of working at FOS UK.
Previously, Helen was head international legal counsel for a private investment group with interests across the Middle East, Europe and the UK.
During that time, she was based in Bahrain and then moved to London to establish the business’s UK office. She was a director of group companies and member of the senior executive team, handling high-value projects and transactions across jurisdictions with international business partners.
Helen's diverse professional career has developed from her initial years in private legal practice as a commercial lawyer. She also held trustee/board (including chair) positions on several professional and not-for-profit organisations.
Helen has a Bachelor of Laws (Hons) from Queensland University of Technology, and was admitted as a solicitor of the Supreme Court of Queensland and the High Court of Australia.
This strong legal background underpins her commitment to the work of FOS, and her belief in the importance of being accessible and comprehensible to everyone involved – so that what is ‘fair and reasonable’ actually looks, sounds and feels that way.
Helen also has a Bachelor of Arts from the University of New England and a Graduate Diploma in Education from what is now Charles Sturt University.
She is a past president of the Women Lawyers’ Association of Queensland and contributed several chapters to a book of biographies of prominent female lawyers in that State.
Helen is new to Melbourne, although she has two daughters living here.
Geoff joined FOS in 2008 as a case manager and was appointed to the role of Legal Counsel in 2010. He became a team manager in Banking and Finance in 2014, leading a highly successful team of case workers.
Before joining FOS, Geoff worked as a solicitor in major law firms in Australia and London, specialising in banking litigation and business risk management. He also volunteered at a youth legal service and local community law centres in Perth.
He holds a Bachelor of Arts and a Bachelor of Laws (Hons) from the University of Western Australia, and a Master of Laws (Commercial Law) from the University of London (King’s College). He also has a Graduate Diploma of Applied Finance from the Securities Institute of Australia.
He enjoys what he calls the collegiate atmosphere and dedication to assisting the parties in dispute at FOS.
‘I am excited about the new role and look forward to working with the decisions team in delivering quality outcomes for applicants and members,’ he says. ‘I will build on my previous experience at FOS, while retaining a strong empathy with the case workers at FOS who do a great job on a daily basis.’
Geoff has a passion for history. ‘I think history helps you understand the world around you better,’ he says. ‘I love all history, and studying different cultures. I’ve learnt that every step we take is borrowed.’
His father was a school principal and teacher, and he grew up in various mining and wheatbelt towns in country Western Australia, and went to high school in Port Hedland, in the Pilbara.