Skip to content
Circular Home
Issue 31 - October 2017

FOS Independent Assessor appointed to enhance quality assurance program

As part of our commitment to increase accountability and transparency the FOS Board agreed last year to appoint an independent assessor to independently review complaints about service issues in our dispute handling.

Our submission to the Ramsay Review set out the FOS Board’s plan to appoint an independent assessor designed to provide an extra independent review of service complaints.

We were pleased the Ramsay Review Panel included the appointment of an independent assessor as part of its final recommendations and it has been included in the Government’s draft legislation for a single EDR body to replace the existing schemes. 

John Warde, former partner at Allens Linklaters, has commenced in the role of FOS independent assessor. He will provide an additional independent review of complaints about our service that have not been able to be resolved through our internal service complaint review process. John has worked in senior legal roles for almost 30 years.

The terms of reference of the FOS independent assessor can be found on our website. The role is to review service complaints and not the substance or merits of a FOS decision. This is consistent with how the role of independent assessor operates at FOS UK.

Further details regarding the role and operations of the FOS independent assessor can be found on our website