We have several different approaches to dispute resolution we use. Flexibility of approach is adopted to ensure the individual circumstance of each case is considered. Our approaches include:
- negotiation between the parties assisted by case officers
- onciliation conferences conducted by trained conciliators, and
- determinations and adjudications (decisions) by decision-makers.
Negotiations and conciliations that are successful are collectively called ‘agreed resolutions’ because both parties come to an agreement with our help, avoiding the need to take the dispute to a decision-maker.
The following table sets out the different types of outcomes we reached with disputes in the last financial year.
