The information below shows the following:
- the number of payment systems disputes received in 2007-2008
- the number of payment systems disputes received in 2008-2009
- the percentage increase or decrease in the number of payment systems disputes received from 2007-2008 to 2008-2009
- the percentage of disputes within each product category of payment systems contributing to the total number of payment systems disputes received in 2008-2009, and
- the percentage of total disputes for each payment systems product category.
The link below shows how new payment systems disputes were spread across product categories by percentage.
New payment systems disputes
The link below shows shows Payment systems disputes by type.
Payment systems disputes by type
COMMENTARY ON PAYMENT SYSTEMS DISPUTES
Philip Field Ombudsman – Banking & Finance, Mutuals
There was an overall increase in disputes within this category, with the small decrease in direct transfer disputes offset by an increase in disputes in the non-cash segment.
See more detail on Payment systems disputes in the following categories:
Direct transfer and Direct transfer providers
Non-cash and Non-cash providers