We resolve thousands of disputes each year. These case studies highlight the trends we are seeing, and are based on actual disputes we have considered. Read more
If we can’t resolve a dispute through negotiation or conciliation, we may make a written decision. All of our decisions are based on what is fair in all the circumstances, taking into account the law, any applicable industry codes of practice, and good industry practice. You can read past Determinations by searching our decisions database.
The FOS Approach
We have created a series of documents that explain how we reach decisions about key issues. Click here to read FOS Approches relating to common issues and dispute types that we receive.
The Comparative Tables present dispute statistics about financial services providers that are members of FOS. For each financial services provider listed, the tables show the likelihood of a dispute coming to FOS, the average time it took to reach a resolution, and the outcomes achieved through our resolution process. Click here to access the latest Comparative Tables.
View presentations from past events and learn about upcoming member events and how you can be involved. Click here for the events calendar and registration details.
Learn more about dispute resolution at FOS through online learning modules developed specifically for members.
Systemic Issues eLearning
This module helps you to learn about the way we identify, manage, resolve and report on systemic issues. A systemic issue is one that affects a wider group of customers than just the person who lodged their dispute with FOS.
Using the FOS logo
Click here for our logo and how it may be used, as well as guidance on how to let customers know about FOS.