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01 June 2015
The Financial Ombudsman Service Australia (FOS) has been a longstanding proponent for a financial services compensation scheme of last resort, and has supported this approach various submissions to Government. We consider the lack of such a scheme is the missing element in current reform efforts to improve the financial advice and planning industries. Read more
08 May 2015
FOS is pleased to announce the appointment of Dr June Smith as Lead Ombudsman (Investments and Advice) from 1 July 2015. Read more
Tags:  ombudsmen
06 May 2015
FOS Chief Ombudsman, Shane Tregillis, today welcomed ASIC’s announcement that it would develop guidance on general customer review and remediation programs in the financial advice industry. Read more
Tags:  asic, consumers, disputes
02 April 2015
The Financial Ombudsman Service Australia today announced the appointment of two new Directors to its Board. Read more
Tags:  board
09 February 2015
Financial Ombudsman Service helps Melton and Brimbank residents to understand their rights. Read more
06 January 2015
The Financial Ombudsman Service has activated its significant event response plan following the recent South Australian bushfires. Read more
04 December 2014
The Financial Ombudsman Service has activated its Significant Event Response Plan following last week’s Brisbane storm and hail event and is ready to help resolve any related disputes. Read more
09 October 2014
The Financial Ombudsman Service released its 2013-14 Annual Review. The Annual Review shows the total number of disputes received remains relatively steady with FOS receiving 31,680 disputes, a decrease of 2% on last year. The number of disputes accepted declined by 3% to 23,454 disputes. Read more
Tags:  annual review
26 August 2014
CBA and Macquarie financial planning remediation plans designated as Significant Events Read more
12 March 2014
The Financial Ombudsman Service (FOS) Board today released the findings of its independent review along with plans to tackle its current dispute backlogs and improve dispute handling processes. Read more