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23 October 2013
FOS released its 2012-2013 Annual Review today which shows 49% of all disputes it accepted were about credit products with disputes about home loans and credit cards the most common in 2012-2013. Read more
Tags:  annual review
22 October 2013
On Monday 21 October FOS launched its first Auslan video, Sarah’s Story, in conjunction with Vicdeaf as part of the National Week of Deaf People. The launch was streamed live to over 50 community service organisations across the country. Read more
Tags:  consumers
05 September 2013
The spotlight will be on women’s financial decision making when the Financial Ombudsman Service (FOS) hosts a MoneySmart Week breakfast on Thursday 5 September. Breakfast attendees will be given an insight into the research findings of the first national study into the factors underlying women’s financial vulnerability. Read more
Tags:  events
14 March 2013
The Financial Ombudsman Service (FOS) Board is pleased to announce the appointment of Evelyn Halls, Nicole McCutcheon, Justi Tonti-Filipinni and Michael Pearce SC as FOS Ombudsmen. Read more
Tags:  ombudsmen
19 February 2013
The Financial Ombudsman Service (FOS) will be represented at a community forum in Bundaberg on Wednesday 20 February, which will provide information on aspects of the recovery process following the floods and extreme weather which have impacted the Wide Bay-Burnett region of Queensland. Topics covered at the forum will include claims management, claims assessment and dispute resolution. Read more
14 January 2013
A community forum in Tasmania on Monday, 21 January, will provide information on aspects of the recovery process including claim management, claims assessment and dispute resolution. Read more
22 November 2012
The Financial Ombudsman Service (FOS) today released its 2011-2012 Annual Review.Shane Tregillis, Chief Ombudsman, said, "We saw a continued increase in disputes coming to and being resolved by FOS in the last year. The composition of disputes has also changed over the last few years, with credit products and disputes lodged by people in financial difficulty making up a larger proportion of those we handled." Read more
Tags:  annual review
09 January 2012
The second anniversary of the devastating floods that hit Queensland and Victoria in 2011 will take place over the week from 10 January 2013. More than 66,000 claims were lodged with insurers following the Queensland and Victorian floods, most of which were resolved without dispute. Read more
12 December 2011
The last three years have seen significant achievements, challenges and change at FOS. To meet the growing demand for its services, FOS has increased its case handling resources, created an early resolution team and continued its focus on achieving early, collaborative resolution to disputes wherever appropriate. FOS also has an increased emphasis on identifying and following up possible systemic issues with financial services providers. Read more
Tags:  annual review
01 August 2011
The Chair of the Board of the Financial Ombudsman Service ("FOS"), Professor the Hon Michael Lavarch, today announced the appointment of Shane Tregillis as Chief Ombudsman of FOS. Read more
Tags:  ombudsmen