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01 May 2018
The Australian Financial Complaints Limited (AFCL) has received authorisation from the Minister for Revenue and Financial Services to establish and operate the Australian Financial Complaints Authority (AFCA). Read more
Tags:  general
02 March 2018
FOS has released its response to the Royal Commission’s requests for information submitted on 22 January 2018 and 2 February 2018. Read more
Tags:  publications
14 February 2018
FOS welcomes the passage of legislation to create the Australian Financial Complaints Authority (AFCA). Read more
Tags:  consumers
31 October 2017
Financial services employees are often in the best, and sometimes the only position, to recognise financial elder abuse as it occurs, according to the Financial Ombudsman Service (FOS) Australia’s FOS Approach to financial elder abuse. Read more
05 October 2017
The Financial Ombudsman Service (FOS) Australia received record dispute numbers in 2016-17, according to new data published today. Read more
14 September 2017
FOS welcomes the introduction of the legislation as the next important step in establishing the Australian Financial Complaints Authority (AFCA) as the new single, independent financial services dispute resolution body. Read more
10 May 2017
FOS looks forward to playing its part in implementing the Government’s new single, independent financial services dispute resolution body. Read more
13 February 2017
FOS supports proposals for a single scheme for financial, credit, investments and insurance disputes to simplify, strengthen and increase access to free external dispute resolution for consumers and small businesses. Read more
06 December 2016
The Financial Ombudsman Service (FOS) Australia welcomes the interim report into the review of the financial system’s external dispute resolution (EDR) and complaints framework (the Ramsay Review). Read more
30 November 2016
FOS welcomes the release of the Financial Counselling Australia (FCA) report: External Dispute Resolution: Results of a Survey of Financial Counsellors. Read more