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FOS has appointed an independent assessor to enhance its quality assurance program. Read more
The Financial Ombudsman Service (FOS) Australia is supporting Hearing Awareness Week in conjunction with VicDeaf with the launch of a new Auslan video, An Introduction to FOS. Read more
Tags:  consumers
View our Reconciliation Action Plan endorsed by Reconciliation Australia Read more
Addressing the issue of unpaid determinations Read more
After the most recent round of consultation, the FOS Board has considered stakeholder submissions on two additional Terms of Reference amendments and one amendment previously considered, and has now issued its response. Read more
Tags:  consumers, members
The recent independent review of FOS recommended changes to our processes and jurisdiction. Some recommendations included specific Terms of Reference changes, and others contained process changes which require amendments to the Terms of Reference. We are now consulting on a range of changes to our Terms of Reference, and invite feedback from all interested stakeholders. Read more
Tags:  consumers, members
The CBA has announced an 'Open Advice Review' program to deal with disputes relating to from Commonwealth Financial Planning and Financial Wisdom between 1 September 2003 and 1 July 2012. Read more
From 2 June 2014 we are piloting a faster dispute handling process for some single issue credit listing disputes and simple low-value banking and finance disputes (that have a claim amount of less than $10,000 and that meet a set of selection criteria). Read more
Tags:  consumers, disputes
The Financial Ombudsman Service (FOS) has been approved to handle privacy and credit reporting complaints now that new laws about credit reporting have come into effect. Read more
Tags:  consumers, disputes
The following information sheet sets out some background information about Gunns Plantation Ltd (GPL) and how we are dealing with disputes lodged about certain agricultural managed investment schemes for which GPL was the responsible entity. This follows the appointment of an Administrator and Receivers and Managers to GPL and related entities in 2012. Read more