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10/10/2017
The Financial Ombudsman Service (FOS) Australia today published the 2016-17 Comparative Tables. Read more
04/10/2017
FOS has appointed an independent assessor to enhance its quality assurance program. Read more
03/10/2016
The Comparative Tables provide dispute statistics about financial services providers (FSPs) who are members of FOS. Read more
26/09/2014
The role of a credit reporting agency (agency) is to collect and record specific types of information about an individual. The agency's obligation is to ensure that the information recorded accurately reflects the information your credit provider has given the credit reporting agency. The type of information recorded may include default information, payment information and repayment history information. Read more
Tags:  disputes
28/05/2014
From 2 June 2014 we are piloting a faster dispute handling process for some single issue credit listing disputes and simple low-value banking and finance disputes (that have a claim amount of less than $10,000 and that meet a set of selection criteria). Read more
Tags:  consumers, disputes
14/04/2014
The Financial Ombudsman Service (FOS) has been approved to handle privacy and credit reporting complaints now that new laws about credit reporting have come into effect. Read more
Tags:  consumers, disputes