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New Auslan video supports Hearing Awareness Week

24 August 2017, 11:00 AM

The Financial Ombudsman Service (FOS) Australia is supporting Hearing Awareness Week in conjunction with Vicdeaf with the launch of a new Auslan video, An Introduction to FOS.

FOS has an ongoing commitment to accessibility, including providing information to everyone in a format that suits them. In 2013, FOS launched Sarah’s Story in Auslan which remains our most popular video on the FOS Australia YouTube channel with nearly 4000 views. Sarah’s Story uses a case study to explain how FOS can help someone resolve a dispute with a financial services provider.

An Introduction to FOS provides additional information in Auslan. It covers the importance of external dispute resolution as an alternative to court to resolve financial disputes, the first steps to resolving a complaint through internal dispute resolution and the key things to consider before lodging a dispute with FOS.

“The number of views of Sarah’s Story highlighted the importance of providing information about FOS in Auslan,” said Chief Ombudsman Shane Tregillis.

“In the last financial year we received 133 disputes from people who are deaf or hard of hearing and 37 from people who indicated they would prefer to communicate with us using a text telephone.

“Working with Vicdeaf forms a key part of our partnership with the deaf community, helping us improve the accessibility of our service for people who are deaf or hard of hearing,” he added.

An Introduction to FOS is available on YouTube at

About Vicdeaf:
Vicdeaf is the primary source of reference, referral, advice and support for deaf and hard of hearing adults in Victoria. They aim to achieve access and equity for deaf and hard of hearing people in Victoria through collaboration with mental health, legal and employment providers, support agencies, education and government departments.

About Hearing Awareness Week:
Hearing Awareness Week (23 – 29 August) is an annual event hosted by Deafness Forum of Australia to raise community awareness of hearing loss and highlight the needs of Australians who are deaf or hard of hearing.