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Independent review


FOS operates as an external dispute resolution service under approval from ASIC. As a condition of this approval, we are required to periodically have an independent review of our operations against the ASIC benchmarks of accessibility, independence, fairness, accountability, efficiency and effectiveness.

The independent review of FOS is planned for the second half of 2013. We will update you with further details – including the process and timing of submissions and stakeholder consultation – once they have been finalised.