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Privacy & The Elderly

Balancing obligations to protect a person’s privacy and to limit the financial abuse of vulnerable elderly

Please click here for a copy of a letter from the Office of the Privacy Commissioner to the Office of the Public Advocate. The letter sets out the Privacy Commissioner’s views about balancing obligations to protect a person’s privacy and to limit the financial abuse of vulnerable elderly. The Office of the Privacy Commissioner also explains its recommendations that financial services providers consider:

  • developing procedures for using and disclosing personal information for investigating and reporting suspected unlawful activity, meeting legal requirements and assisting enforcement bodies
  • implementing training for front line employees to assist in identifying financial abuse and responding appropriately
  • making a senior person responsible for deciding to release information.