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About Us

  • What we do

    The Financial Ombudsman Service provides accessible, fair and independent dispute resolution for consumers and financial services providers.
  • Our Ombudsmen

    Information about our Chief Ombudsman, Lead Ombudsmen and Ombudsmen.
  • Corporate Governance

    The Financial Ombudsman Service Limited (FOS) prides itself on independence, integrity and transparency in all aspects of its operations.
  • Our Panels

    Information about our decision making panels.
  • Our Senior Leadership Group

    Information about David Locke, Philip Field, John Price, June Smith, John Stringer, Diana Ennis and Michael Ridgway.
  • Terms of Reference

    Our operations are governed by published Terms of Reference (TOR). The TOR sets out our rules and processes, such as: our power to consider disputes; our dispute resolution processes; and our reporting obligations.
  • Feedback about our service

    To give us feedback (compliment, suggestion or complaint) about our service please complete our online feedback form.
  • Independent Assessor

    The Independent Assessor independently reviews and assesses complaints by users regarding the standard of service provided by FOS.
  • Codes of Practice

    Codes of practice set standards of good industry practice for financial service providers when dealing with people who are, or who may become, individual or small business customers.
  • Independent Reviews

    This is the main webpage about our independent reviews. It contains all the information, links and downloads from the latest and previous independent reviews, including the 2013 Independent Review of FOS.
  • Careers

    We're hiring! Find out more about current vacancies at FOS and how to apply
  • Accessibility

    Information about how you can access FOS's service and publications, including assistance we can provide to people with additional needs and help with accessing content on our website.
  • Contact details

    Our telephone and fax numbers, postal and email addresses. Consumers can contact FOS by calling 1800 367 287 or emailing
  • Follow us on social media

    Learn more about our social media channels and our guidelines for moderating contributions on social media.