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The Financial Ombudsman Service provides accessible, fair and independent dispute resolution for consumers and financial services providers.
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Information about our Chief Ombudsman, Lead Ombudsmen and Ombudsmen.
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The Financial Ombudsman Service Limited (FOS) prides itself on independence, integrity and transparency in all aspects of its operations.
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We are governed by an independent board of consumer representatives and financial services industry representatives.
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Information about our decision making panels.
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Information about Shane Tregillis, Philip Field, John Price, June Smith, Diana Ennis, Jenny Peachey and Michael Ridgway.
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Our operations are governed by published Terms of Reference (TOR). The TOR sets out our rules and processes, such as: our power to consider disputes; our dispute resolution processes; and our reporting obligations.
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To give us feedback (compliment, suggestion or complaint) about our service please complete our online feedback form.
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The Independent Assessor independently reviews and assesses complaints by users regarding the standard of service provided by FOS.
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Codes of practice set standards of good industry practice for financial service providers when dealing with people who are, or who may become, individual or small business customers.
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This is the main webpage about our independent reviews. It contains all the information, links and downloads from the latest and previous independent reviews, including the 2013 Independent Review of FOS.
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We're hiring! Find out more about current vacancies at FOS and how to apply
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Information about how you can access FOS's service and publications, including assistance we can provide to people with additional needs and help with accessing content on our website.
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Our telephone and fax numbers, postal and email addresses. Consumers can contact FOS by calling 1800 367 287 or emailing [email protected]
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Learn more about our social media channels and our guidelines for moderating contributions on social media.
