The Financial Ombudsman Service employs a group of highly qualified professionals whose expertise in areas such as alternative dispute resolution, law, accountancy, financial markets, insurance and superannuation contribute significantly to the quality of the dispute resolution service provided by the Financial Ombudsman Service. The Service also employs skilled professionals in areas such as information technology and administration.
Financial Ombudsman Service staff must be committed to achieving fair and just outcomes to disputes in an independent and impartial manner. While a legal qualification is not necessary for all Financial Ombudsman Service positions, an interest in the law and its application in the financial services sector, is essential.
The Financial Ombudsman Service offers a friendly work environment with an emphasis on work/life balance as well as professional development.
Our way of working and our values are aimed toward being an outward-facing, service-driven organisation that provides quality outcomes to applicants and financial services providers.
Kindly note that our policy is to not accept unsolicited job applications. Rather, we would encourage potential job applicants to regularly review our current vacancies listed below.
The Financial Ombudsman Service (FOS) recognises the importance of ensuring our staff are equipped with the skills and knowledge to support and achieve our business objectives. The development of a robust learning and development framework has enabled us to provide staff with the structure necessary to provide learning opportunities which will contribute to their career goals.
Through the provision of high quality, tailored learning and development solutions, staff are provided with the opportunity to develop organisational knowledge and core business skills within a holistic and highly supportive context.
The FOS Launch Pad Program is delivered over a six month period and incorporates four stages of progression. During the program new starters are provided with access to a variety of learning offerings focused on building core business knowledge, developing organisational awareness and fostering confidence. Incorporating buddying, coaching, role-shadowing and a variety of interactive learning sessions, the FOS Launch Pad Program offers new starters a contextualised induction experience.
