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David Locke, Chief Ombudsman and CEO
David Locke started as Chief Ombudsman and CEO at the Financial Ombudsman Service (FOS) and Australian Financial Complaints Authority (AFCA) on 25 June 2018.
David was previously Assistant Commissioner Charity Services at the Australian Charities and Not-for-profits Commission (ACNC).
Prior to the ACNC, David was the Executive Director of Charity Services at the Charity Commission of England and Wales, with responsibility for the strategic leadership and operational delivery of all the Commission's one-to-one services to charities.
David has also worked as an adviser to several international governments on the regulation of non-government organisations.
David is a qualified lawyer in the UK, who started his career in community legal centres where he spent over ten years managing the delivery of services to the public. David has served as a board member and volunteer of a number of charities and not-for-profits.
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Philip Field, Lead Ombudsman – Banking and Finance
Prior to the establishment of the Financial Ombudsman Service, Philip was General Manager – Corporate and Legal Counsel at the Banking and Financial Services Ombudsman (BFSO). He joined the BFSO as Legal Counsel in February 2002 and was appointed General Manager – Corporate in March 2006.
Prior to joining the BFSO, he worked in private practice and as an in-house solicitor in the financial services sector. Philip was also a volunteer solicitor at the Springvale Legal Service.
Philip holds a Bachelor of Economics, a Bachelor of Laws (with Honours) and a Master of Laws (Commercial Law) all from Monash University and was admitted to legal practice in March 1986.
Philip is Secretary/Treasurer of ANZOA, the peak body in Australia and New Zealand for industry-based, parliamentary and statutory ombudsman offices.
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John Price, Lead Ombudsman – General Insurance
John has over 30 years experience in the industry. Prior to his appointment as Ombudsman – General Insurance in October 2009 John acted as Referee, Adjudicator and a Panel Chair at the Financial Ombudsman Service (and its predecessor scheme, the Insurance Ombudsman Service) from 2004.
John was until recently also a Director of State Trustees Limited and STL Financial Service Limited and Chair of the State Trustees Limited Australia Foundation and member of the Audit, Investment and Remuneration Committees.
John is also a Code of Conduct Commissioner for Cricket Australia and Chair of the Pennant Cricket Appeals Board for Cricket Victoria.
John’s industry knowledge has been built through his experience as a solicitor at Maurice Blackburn & Co from 1978, becoming a partner in 1984. He headed up the industrial personal injuries practice until retiring from the firm in 2004.
John also brings his experience as a member of the Accident Compensation Committee for more than 20 years, a member of the Victorian WorkCover Authority Legal Liaison Committee and numerous Victorian Government working parties and advisory groups.
John is a member of ANZOA, the peak body in Australia and New Zealand for industry-based, parliamentary and statutory ombudsman offices.
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Dr June Smith, Lead Ombudsman – Investments and Advice
Dr June Smith has a wealth of experience in the financial planning and related sectors, well-developed relationships with regulators, industry and consumer groups and a significant track record as an independent decision maker. June is well recognised for her work developing the role of codes of practice to improve customer service, along with her efforts in promoting professional standards and business ethics in the financial advice industry.
Prior to becoming Lead Ombudsman (Investments and Advice), June was CEO of the Code Compliance Monitoring Committee for the Code of Banking Practice and General Manager of Code Compliance and Monitoring at FOS.
June has a PhD in Law from Victoria University, specialising in professional and business ethics and organisational decision–making within financial services organisations. She also holds a Bachelor of Arts (Hons) and a Bachelor of Laws degree from the University of Melbourne.
June’s external appointments have included Member, Racing Victoria Appeals and Disciplinary Board; Independent Chair, Conduct Review Commission, Financial Planning Association of Australia; Independent Chair, Code Compliance and Monitoring Committee, Australian Travel Agents Scheme; Advisory Member, Member Compliance Committee, Financial and Consumer Rights Council of Victoria; and Victoria University Alumni Ambassador.
June is a member of ANZOA, the peak body in Australia and New Zealand for industry-based, parliamentary and statutory ombudsman offices.
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John Stringer, Chief Operating Officer
With over 30 years' senior executive leadership experience, John brings significant knowledge and acumen to FOS in managing change to deliver good customer outcomes while building a strong internal culture of staff engagement.
John was most recently Chief Executive Officer for RAC Insurance, which is the Perth-based insurance entity of RACWA.
In 2012, he was awarded RAC Leader of the Year in recognition of inspirational leadership and impact made across financial, business, people and culture outcomes. Prior to his position at RAC Insurance, John has held senior leadership roles with a variety of insurance firms.
John holds a Bachelor of Laws from Deakin University.
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Diana Ennis, Executive General Manager – Resolution
Diana Ennis has over 30 years of experience as a lawyer. Prior to becoming Executive General Manager – Resolution, Diana was the Senior Manager, External Dispute Resolution Teams, Financial Ombudsman Service (FOS) Australia.
Diana has been with FOS and one of its predecessor schemes, the Banking and Financial Services Ombudsman, since 2003. She has held various positions during this time. Before joining FOS, Diana worked as a commercial litigation lawyer in private practice.
Diana holds a Bachelor of Arts and Bachelor of Laws from the University of Melbourne. She was admitted to practice as a barrister and solicitor of the Supreme Court of Victoria and High Court of Australia in April 1984.
She has also completed a Graduate Certificate for Senior Managers at the Melbourne Business School/University of Melbourne and is a trained mediator.
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Michael Ridgway, Executive General Manager – Corporate Strategy & Services
As Executive General Manager – Corporate Strategy & Services, Michael oversees the Community & Corporate Communications, Finance & Facilities, Human Resources, Information Services and Strategy & Analysis teams.
Michael has been with FOS and one of its predecessor Schemes, the Financial Industry Complaints Service, since 2004. Prior to that Michael worked with the Australian Securities and Investments Commissions and the Energy and Water Ombudsman Victoria in various roles. Michael is legally qualified and is a qualified mediator.