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Members

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  • AFCA updates

    Information about the Australian Financial Complaints Authority (AFCA).

  • Advantages of membership

    Learn about the advantages of being a member of the Financial Ombudsman Service.

  • Apply for membership

    Apply for membership of the Financial Ombudsman Service Australia.

  • Become a member

    Becoming a member of the Financial Ombudsman Service demonstrates your commitment to providing best-practice dispute resolution for your clients. Learn more and apply to become a member.

  • Member resources

    A range of resources to help you understand and navigate the dispute resolution process.

  • Events

    View a calendar of upcoming events.

  • Member FAQs

    Wondering what membership entails? Like to know how to manage your membership online? Find the answers to frequently asked questions about membership.

  • The dispute resolution process

    Information about how our dispute resolution process works, including timeframes.

  • Annual assessment

    All participating financial services providers are required to complete an annual business size assessment. We use the information to calculate your base levy, and for compiling comparative reporting tables.

  • Search for members

    We can only consider disputes involving financial services providers that are members of our service. Search here for current FOS members and their contact details.

  • Using the FOS logo

    How to let customers know about FOS.

  • Log in to Secure Services

    Log in to the Secure Services member portal to manage disputes and your membership online.

  • How to Videos

    Step-by-step video guides on registering for and logging into the Secure Services member portal provided by FOS.