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17 September 2018
The Financial Ombudsman Service (FOS) Australia received record dispute numbers in 2017-18, according to the Annual Review, published today. Read more
Tags:  events
12 September 2018
AFCA welcomes ASIC’s approval of the AFCA Rules and AFCA’s Independent Assessor Terms of Reference. Read more
Tags:  general
15 June 2018
The Chair of the Board of the Australian Financial Complaints Authority (AFCA)the Hon. Helen Coonan today announced the appointment of David Locke as theChief Ombudsman and Chief Executive Officer of AFCA. Read more
Tags:  general
08 June 2018
The Australian Financial Complaints Authority (AFCA) will commence on 1 November 2018, providing consumers and small businesses with easy access to a single scheme to resolve complaints about products and services provided by financial firms. Read more
Tags:  general
01 May 2018
The Australian Financial Complaints Limited (AFCL) has received authorisation from the Minister for Revenue and Financial Services to establish and operate the Australian Financial Complaints Authority (AFCA). Read more
Tags:  general
02 March 2018
FOS has released its response to the Royal Commission’s requests for information submitted on 22 January 2018 and 2 February 2018. Read more
Tags:  publications
14 February 2018
FOS welcomes the passage of legislation to create the Australian Financial Complaints Authority (AFCA). Read more
Tags:  consumers
31 October 2017
Financial services employees are often in the best, and sometimes the only position, to recognise financial elder abuse as it occurs, according to the Financial Ombudsman Service (FOS) Australia’s FOS Approach to financial elder abuse. Read more
14 September 2017
FOS welcomes the introduction of the legislation as the next important step in establishing the Australian Financial Complaints Authority (AFCA) as the new single, independent financial services dispute resolution body. Read more
10 May 2017
FOS looks forward to playing its part in implementing the Government’s new single, independent financial services dispute resolution body. Read more