The Financial Ombudsman Service (FOS) Australia has activated its significant event response plan following the severe rain and hail event in Melbourne on Tuesday 19 December 2017.
The significant event response plan is activated for events such as natural disasters that can potentially result in significant numbers of related disputes coming to FOS. It provides for early communication with relevant stakeholders and a more streamlined, expedited process for the resolution of related disputes.
It is important for consumers to check their policies do provide cover for the event. If issues arise either with the extent of cover, extent of damage or delays, FOS encourages consumers to try to resolve the issues directly with the insurance company, however, if the complaint remains, FOS is able to consider disputes, provided the insurance provider is a member of FOS, which most insurers are.
FOS is liaising closely with the Insurance Council of Australia to monitor the situation.