Browse our past Annual Reviews including those published by the dispute resolution schemes which merged in 2008-2009 to form the Financial Ombudsman Service.
Financial Ombudsman Service
Annual Review 2015-2016 (PDF download) (WORD format) (Flipbook) | Comparative Tables 2015-2016
Annual Review 2014-2015 (PDF download) (WORD format) (Flipbook) | Comparative Tables 2014-2015
Annual Review 2013-2014 (PDF download) | Comparative Tables 2013-2014
Annual Review 2012-2013 (PDF download) | Comparative Tables 2012-2013
Annual Review 2011-2012 (PDF download) | Comparative Tables 2011-2012
Annual Review 2010-2011 (PDF download) | Comparative Tables 2010-2011
Annual Review 2009-2010 (PDF download) | Comparative Tables 2009-2010
Financial Ombudsman Service 2009
Annual Review | Summary Report | Media Release
Financial Ombudsman Service 2008
Messages from the Chair of the Board and Chief Ombudsman
Investments, Life Insurance & Superannuation Review
Banking & Financial Services Ombudsman
Credit Union Dispute Resolution Centre
Financial Industry Complaints Service
Annual Review 2006 - Part 1: Introduction and Reports
Annual Review 2006 - Part 2: News and How FICS Helps
Annual Review 2006 - Part 3: Case Studies
Annual Review 2006 - Part 4: Statistics
Insurance Brokers Disputes Limited
IBDF Complaints Reports from 1996 until 2000 are only available in hard copy.
Insurance Ombudsman Service
General Insurance Reports prior to 2005 are only available in hard copy.
Bulletin
The final Banking & Finance Quarterly Bulletin was published in March 2009. Our publication The Circular has replaced the Bulletin. If you'd like to be notified when a new Circular or Annual Review is published, please sign up to the Financial Ombudsman Service electronic mailing list.
Banking & Finance Bulletins
Investments, Life Insurance & Superannuation Bulletins
Mutuals Bulletins
eNews
eNews is a newsletter FOS published in 2008 and 2009. It has been superseded by The Circular.
eNews Issue 2 | March 2009 | Download PDF (508KB)
eNews Issue 3 | June 2009 | Download PDF (531KB)
eNews Issue 4 | December 2009 | Download PDF (655KB)
Independent reviews are an important requirement of our ASIC licence to operate as an external dispute resolution scheme. Prior to our 2013 independent review, several of our predecessor schemes completed similar independent reviews, which are available for download.
Banking & Finance
Background Paper
Independent Review
Board Response to Review Recommendations
Implementation of Recommendations
Insurance, Life Insurance & Superannuation
Independent Review Report
Implementation Plan
Mutuals
Independent Review
For more recent submissions please click here.
2009
Responsible lending
Submission made in October 2009 in response to ASIC’s Consultation Paper 115
Dispute resolution requirements for consumer credit and margin lending
Submission made in September 2009 in response to ASIC’s Consultation Paper 112
Inquiry by Joint Parliamentary Committee into collapses of financial services providers including Storm Financial
Submission made in July 2009 to inquiry
Alternative dispute resolution in the civil justice system
Submission made in May 2009 in response to National Alternative Dispute Resolution Advisory Council’s Issues Paper
Australian Consumer Law
Submission made in March 2009 in response to Treasury’s Information and Consultation Paper
2008
Dispute resolution requirements – review of ASIC’s Regulatory Guides 139 and 165
Submission made in November 2008 in response to ASIC’s Consultation Paper 102
Financial services and credit reform
Submission made in July 2008 in response to Treasury’s Green Paper
Superannuation – simple advice
Submission made in July 2008 in response to Treasury’s consultation
Inquiry by House of Representatives Committee into banking competition
Submission made in July 2008 to inquiry