The Financial Ombudsman Service provides a range of informative brochures.
For consumer advocates
- Guide to assisting a client who has a financial services dispute (PDF 493KB) (WORD 274KB)
- Guide to responsible lending and credit cards (PDF 238KB) (WORD 222KB)
- Guide to income protection (PDF 305KB) (WORD 334KB)
- Guide to insurance excesses (PDF 307KB) (WORD 208KB)
- Guide to assisting a client who has a financial services dispute (PDF 280KB) (WORD 642KB)
- Top 10 tips for getting financial advice right (PDF 87KB) (WORD 348KB)