The Financial Ombudsman Service provides a range of informative brochures.
For consumers
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How to resolve a dispute (PDF 300KB) (WORD 385KB) (pocket brochure)
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Guide for dealing with financial difficulty (PDF 320KB) (WORD 277KB)
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Guide to conciliation conferences (PDF 425KB) (WORD 367KB)
For consumer advocates
- Guide to assisting a client who has a financial services dispute (PDF 493KB) (WORD 274KB)
- Guide to responsible lending and credit cards (PDF 238KB) (WORD 222KB)
- Guide to income protection (PDF 305KB) (WORD 334KB)
- Guide to insurance excesses (PDF 307KB) (WORD 208KB)
For accountants
- Guide to assisting a client who has a financial services dispute (PDF 280KB) (WORD 642KB)
- Top 10 tips for getting financial advice right (PDF 87KB) (WORD 348KB)
