Practice Notes outline how we approach certain types of disputes. The FOS Approach is our new way of presenting this information, so please also visit www.fos.org.au/approach to see our most recent documents.
General Insurance
Application of Interest
Queensland Floods
Investments, Life Insurance & Superannuation
Practice Notes
01/07/2008 - Practice Note 1 Section 29 ICA
02/08/2009 - Practice Note 2 Dispute Handling Processes and Information Exchange
01/07/2008 - Practice Note 3 Surveillance Evidence
01/07/2008 - Practice Note 4 Systemic & Serious Misconduct Procedures
Guidelines
18/08/2008 - Guideline 1 Complaints that are Frivolous
01/07/2008 - Guideline 2 Dealing with Member Breaches
01/07/2008 - Guideline 3 Post Determination Procedures
01/07/2008 - Guideline 4 Inappropriate Complaints
01/07/2008 - Guideline 5 Dismissing Complaints For failure to Respond
01/07/2008 - Guideline 6 Complaints by Non-retail Clients
