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Before you lodge a dispute please read some simple steps you can follow to resolve your dispute as quickly as possible.
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For us to be able to consider disputes, the financial services provider needs to be a member of our service. This search tool will help you find out if your financial services provider is a FOS member.
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Before you lodge a dispute with FOS, read about the types of disputes we can consider. If your dispute remains unresolved even after you have complained directly to your financial services provider, learn how you can lodge a dispute with us.
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There are several steps we take to resolve a dispute. Learn more about our dispute resolution process.
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Processes and procedures for resolving a dispute.
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Standards we expect our staff to meet and how to work with us to resolve your dispute efficiently.
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FOS has a Significant Event Response Plan in place to ensure that we respond effectively to significant external events that could result in an increase in potential disputes.
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Use this page to search for decisions made by the Financial Ombudsman Service.
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Our library of case studies highlighting dispute areas and trends that appear to be affecting consumers and financial services providers, and how FOS deals with them.
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This page contains legal cases involving FOS and its predecessor schemes. In these cases, the courts have considered various aspects of the external dispute resolution service that was provided at the time.
