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Resolving Disputes

  • Before you lodge a dispute

    Before you lodge a dispute please read some simple steps you can follow to resolve your dispute as quickly as possible.
  • Find a financial services provider

    For us to be able to consider disputes, the financial services provider needs to be a member of our service. This search tool will help you find out if your financial services provider is a FOS member.
  • How to lodge a dispute

    Before you lodge a dispute with FOS, read about the types of disputes we can consider. If your dispute remains unresolved even after you have complained directly to your financial services provider, learn how you can lodge a dispute with us.
  • Our dispute resolution process

    There are several steps we take to resolve a dispute. Learn more about our dispute resolution process.
  • Dispute resolution process in detail

    Processes and procedures for resolving a dispute.
  • Help us to help you

    Standards we expect our staff to meet and how to work with us to resolve your dispute efficiently.
  • Significant event response plan

    FOS has a Significant Event Response Plan in place to ensure that we respond effectively to significant external events that could result in an increase in potential disputes.
  • Decisions

    Use this page to search for decisions made by the Financial Ombudsman Service.
  • Case studies

    Our library of case studies highlighting dispute areas and trends that appear to be affecting consumers and financial services providers, and how FOS deals with them.
  • Legal cases

    This page contains legal cases involving FOS and its predecessor schemes. In these cases, the courts have considered various aspects of the external dispute resolution service that was provided at the time.