Before you lodge a dispute
On 1 November 2018, the Financial Ombudsman Service (FOS) was replaced by the Australian Financial Complaints Authority (AFCA).
AFCA deals with all new financial services complaints from this date, and manages any ongoing complaints previously lodged with FOS.
The FOS online dispute form is no longer in use.
What do you need to do?
If you have any questions or want more information:
- visit www.afca.org.au
- call 1800 931 678 (9am-5pm AEDT weekdays).