On 1 November 2018, the Financial Ombudsman Service (FOS) was replaced by the Australian Financial Complaints Authority (AFCA).
AFCA deals with all new financial services complaints from this date, and manages any ongoing complaints previously lodged with FOS.
The FOS online dispute form is no longer in use.
What do you need to do?
Click here to lodge a complaint online with AFCA
If you have any questions or want more information: